Programme Manager

h3Manager of Trip Leaders Team (BASED IN ROME) /h3 h3The company: Overseas Adventure Travel/Grand Circle Corporation /h3 h3What We’re Looking For /h3 ul liA strong, engaging leader who is adaptable, creative, organized, and self-driven /li liExperience in training, coaching, and/or people management (travel industry experience is a plus) /li liExcellent written and verbal English communication skills /li liProven ability to build trust-based relationships and motivate teams /li liSolid administrative skills, including proficiency with databases and Microsoft Office /li liSound judgment with the ability to make tough decisions when needed /li liWillingness to travel on short notice and work extended hours when required /li liDependability, integrity, strong work ethic, and effective time management /li /ul h3What

We Offer
/h3 ul li€38,000 annually /li liIncentive Bonus based on targeted results /li liMerit increase based on performance /li liPersonal and Professional Growth
- Available on request /li liMilestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC /li liTravel Deals
- WORLDWIDE GC Tour packages available to @ discounted price /li liReferral BonusFull training program onsite /li liUnique Corporate Culture /li liWorking as part of an international team (exposure to colleagues in worldwide offices). /li liAll benefits are applicable at company discretion /li /ul h3Key Responsibilities /h3 ul liRecruit and train Tour Guides aligned with our Company Values /li liBuild and maintain hiring and training plans to support all products needs /li liLead Tour Guide meetings and training sessions both in-office and on the road /li liCreate individualized training plans for new Tour Guides /li liSupport, inspire, and coach the existing Tour Guide team to achieve excellence /li liConduct live coaching via phone, Microsoft Teams, and in person /li liRide along on tours to assess and support on-the-ground performance /li liAssign Tour Guides based on performance and operational requirements /li liAddress underperformance when necessary /li liEngage with travelers during tours /li liProvide 24/7 emergency support to Tour Guides /li liManage administrative tasks while traveling and in the office /li liReview passenger feedback to inform coaching plans /li liDeliver weekly reports to Regional Leadership /li /ul h3Key Requirements /h3 ul liExperience in corporate culture-driven hiring and training /li liDemonstrated ability to lead, motivate, and develop people to achieve high-quality results /li liStrong prioritization and decision-making skills /li liAbility to conduct effective 1:1 communication using feedback models /li liComfortable working in a fast-paced environment /li liConfident public speaking and presentation skills /li liProficiency in Microsoft Word and Excel /li liAbility to travel as required /li liTravel industry experience preferred /li /ul pPlease note that your application and CV should be in English. /p #J-18808-Ljbffr