Consumer Care

Location: Milan, Italy

️ Languages: Italian (fluent) and English (Fluent)

Contract: part time, 4 h/day, 9 months FTC

Focusing on Italian and Romanian Markets

Join the dynamic field of Community Management and customer suppor t with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola

.
Thi s Consumer Care & Engagement Coordinator rol e is a Part-time Remote positi on, and you must have so me initial Customer Support experience and/or Community Manageme nt. In addition, you must b e native Itali an and be proficient in Englis h (written and spoken

).
If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfacti

on.
Gain hands-on experience in delivering exceptional customer service, and interact with consumers via email and Social Media messa ges, thanks to our platform Sprin

klr.
Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer consumer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibi

lity.
Ideal Candi

• dates:Native Italian & proficiency English (written and spoken) - will be
• testedProfessionals with a degree in Business, Communications, or a related
• field.A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excel
• lence.Effective communicators adept at understanding and resolving customer i
• ssues.Team players who thrive in collaborative environ
• ments.Detail-oriented individuals excelling in fast-paced, service-driven set
• tings.Enthusiastic learners committed to advancing their customer support s
• kills.Proficiency in customer support tools and software such as Sprinklr is highly v

alued.
You

• r Role:You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media, Livechat an d
• email.Provide exceptional customer support to clients through various channels (mainly email or online mes
• sages).Collaborate with the customer support team to resolve issues and improve s
• ervice.Assist in identifying and implementing service improvement initiatives, we love people with
• ideasFoster a collaborative team environment focused on excellence in customer intera
• ctions.Support in documenting and presenting customer support strategies and ou

tcomes.
Konecta Customer supp ort Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca- Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and inn

ovation.
We are an equal employer and welcome applications from all bac

kgrounds.Join us and start your journey with