Associate Seller

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse
- where all of our employees, customers and stakeholders thrive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue. Build lasting client relationships through personalized styling, product expertise, and fashion advice. Drive sales through cross‑selling, upselling, and tailored recommendations. Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases. Develop and execute personal sales plans; Source new customers, maintain relationships, and follow up to close sales. Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs. Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards. Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures. Process transactions efficiently (purchases, returns, exchanges, online pickups). Support inventory cycles: receive shipments, stock shelves, and manage product movement. Participate in brand initiatives, training programs, and inclusion activities. Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor. 1+ years of sales experience (luxury retail preferred); A combination of education and experience will be considered. ~ Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets. ~ Strong English proficiency. ~ Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. ~(Preferred) Strong English language proficiency. ~(Schedule Abilitytoworkaflexiblescheduletomeet business needs—including nights, weekends, peakbusy season, and high-traffic retail days (including, but not limited to, public holidays). What Coach can offer you ~ An inclusive, innovative, and fun working environment ~ 1 paid volunteering day per year and opportunities to volunteer with global projects. ~ Learning & development opportunities with our Ambassador Programme ~ Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils. ~ Attractive employee discount ~ Doesn’t hold back anything that needs to be said; faces up to people problems on any person or situation (not including direct reports) quickly and directly; Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; can diffuse even high‑tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; can anticipate future consequences and trends accurately; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: cooperates with the developmental system in the organization; Building Effective Teams: Blends people into teams when needed; lets people finish and be responsible for their work; All employment decisions (including recruitment, hiring, promotion, compensatio