Technical Service Engineer

• 
  
  Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo.
  
• At SOLPLANET, we are driven by a simple idea: solar for everybody.
  
• We strive to create the best possible experience for distributors, installers, and end users.
  
• That’s why our solar inverters, energy storage systems, and EV chargers are designed to be easy to install, reliable, and user-friendly.
  

Who We Are:

• 
  
• Private equity-backed AISWEI is a provider of renewable energy solutions, including solar inverters, batteries, EV chargers, heat pumps, and energy management solutions.
  
• AISWEI has more than 17 years of expertise in R&D and manufacturing, with a strong technology heritage from Germany and China.
  
• With 70 GW+ cumulative shipments as of Dec 2025, AISWEI is one of the major manufacturers of solar string inverters worldwide.
  
• AISWEI operates under its own brand in China and internationally under the SOLPLANET brand. It also serves global brands as an ODM service provider.
  
• Our international team shares a common goal: making renewable energy accessible and supporting local communities worldwide.
  

How you’ll help us:

• 
  
• Provide technical troubleshooting support to distributors, installers, EPCs, and customers via phone, email, and digital communication channels.
  
• Deliver technical training sessions, webinars, and product presentations to distributors, installers, service partners, and internal colleagues.
  
• Provide technical support during customer meetings and pre-sales activities when required.
  
• Build and maintain strong relationships with distributors, installers, EPCs, and service partners.
  
• Collaborate with the Sales team to support customer relationships and business development.
  
• Work closely with Product Management, R&D, and headquarters to resolve technical issues and improve products and processes.
  
• Monitor relevant Italian technical regulations and grid-code requirements.
  
• Support the qualification, onboarding, and management of authorized service partners.
  
• Document technical cases and customer interactions accurately in the CRM system.
  

Location: Remote within Italy

Employment type: Full-time

Travel: Regular travel within Italy and occasional international travel

Your background and skills:

• 
  
• Bachelor’s degree or equivalent qualification in Electrical Engineering, Electronic Engineering, Renewable Energy Engineering, or a related technical field.
  
• Previous experience in technical support, commissioning, after-sales service, application engineering, or a similar technical role is preferred.
  
• Experience in the photovoltaic, renewable energy, or electrical industry is an advantage.
  
• Experience with PV inverters, energy storage systems, or EV chargers is beneficial but not mandatory.
  
• Experience working with distributors, installers, or EPC companies is an advantage.
  
• Good understanding of photovoltaic systems, energy storage systems, and/or EV charging solutions.
  
• Knowledge of electrical standards and grid-code requirements is an advantage.
  
• Strong troubleshooting and analytical problem-solving skills.
  
• Ability to explain technical topics clearly to both technical and non-technical audiences.
  
• Experience with CRM or ticket-management systems is an advantage.
  
• Comfortable working in an international and cross-functional environment.
  
• Fluent Italian and business-fluent English, both written and spoken.
  
• Willingness to travel within Italy and occasionally internationally.
  
• Valid driving licence.
  

What we offer:

• 
  
• International Team Environment: Join colleagues from diverse cultural and professional backgrounds who collaborate closely with a strong team spirit.
  
• Ownership and Impact: Take responsibility from day one and have the freedom to contribute your ideas and make a meaningful impact.
  
• Value-Driven Culture: Be part of a company with flat hierarchies and approachable, supportive leadership.
  
• Multicultural Workplace: Work with colleagues from different cultures and perspectives in an international environment.
  
• Professional Growth Opportunities: Develop your skills and expertise while building your long-term career within the renewable energy industry.
  
• Growing Industry: Join an ambitious and rapidly expanding Solplanet team and contribute to the energy transition.
  

By submitting