Customer Experience Lead

12 ore fa

Venice, Veneto, Italia Schneider Electric Tempo pieno
Schneider Electric is seeking a Manager, Customer Experience to lead journey mapping and drive improvements across the global Cooling business. You will coach teams to embed customer-centric thinking in every decision and manage escalations with speed and professionalism. xlwpduy

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You will monitor satisfaction across touchpoints, address root causes of detractors, and collaborate with Sales, Engineering, and Operations to elevate the customer experience.