Senior Customer Operations Manager | EMEA
21 ore fa
, Italia
Deel
Tempo pieno
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Job-ID: 6742fb62-8faf-4be8-b3f0-b16d917b7c53Reference: 78d510dc-c9d4-4a6b-8f7c-6dffa65a71f0Team: Customer OperationsLocation: Spain, Portugal, ItalySalary: $54,000
- $140,000 USDEmployment type: Full-timePosted: 2026-08-21Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
SummaryResponsible for protecting revenue by monitoring account health at scale, resolving operational risk early, and surfacing product patterns across a high-volume portfolio. You operate as the internal operations engine that ensures clients stay, grow, and trust Deel.
ResponsibilitiesWatch data across portfolio of assigned accounts and book of business; spot problems early in data and act before clients surface issues, protecting revenueWork alongside Expansion Account Executives by providing account health summaries, flagging risks, and surfacing commercial context they need before client conversationsIdentify patterns across multiple accounts that signal product problems, not one-off issues; translate customer experience into structured feedback for Engineering and Product teamsTrack whether customers are getting real value from implementation; identify adoption gaps, flag proactive growth opportunities, and drive revenue activation across portfolioEnsure operational standards are met across portfolio: customer requests closed on time, account records current, nothing falling through gaps; establish systems to maintain consistencyLeverage data and AI tools to increase efficiency and drive measurable operational improvements; demonstrate willingness to experiment with new tools to solve problems at scaleQualificationsMinimum 5+ years in customer operations, account management, or B2B SaaS at SMB/Mid-Market scaleExperience managing high-volume portfolios where breadth and process are as critical as individual account depthBackground in fast-growth SaaS, HR tech/payroll, customer success operations, or high-volume account managementStrong analytical skills with proficiency in Snowflake, Looker, or equivalent tools; ability to quickly distinguish urgent operational risk from routine noiseDemonstrated experience leveraging AI tools to increase efficiency and drive measurable results (data analysis, pattern identification, operational automation)Reliable, accountable operator who acts on data insights without waiting to be prompted; proven track record resolving cross-functional problems without direct authorityClear communicator driven by revenue impact outcomes, not activity metrics; comfortable with ambiguity and fast-paced environmentsTotal RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of
- $140,000 USDEmployment type: Full-timePosted: 2026-08-21Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
SummaryResponsible for protecting revenue by monitoring account health at scale, resolving operational risk early, and surfacing product patterns across a high-volume portfolio. You operate as the internal operations engine that ensures clients stay, grow, and trust Deel.
ResponsibilitiesWatch data across portfolio of assigned accounts and book of business; spot problems early in data and act before clients surface issues, protecting revenueWork alongside Expansion Account Executives by providing account health summaries, flagging risks, and surfacing commercial context they need before client conversationsIdentify patterns across multiple accounts that signal product problems, not one-off issues; translate customer experience into structured feedback for Engineering and Product teamsTrack whether customers are getting real value from implementation; identify adoption gaps, flag proactive growth opportunities, and drive revenue activation across portfolioEnsure operational standards are met across portfolio: customer requests closed on time, account records current, nothing falling through gaps; establish systems to maintain consistencyLeverage data and AI tools to increase efficiency and drive measurable operational improvements; demonstrate willingness to experiment with new tools to solve problems at scaleQualificationsMinimum 5+ years in customer operations, account management, or B2B SaaS at SMB/Mid-Market scaleExperience managing high-volume portfolios where breadth and process are as critical as individual account depthBackground in fast-growth SaaS, HR tech/payroll, customer success operations, or high-volume account managementStrong analytical skills with proficiency in Snowflake, Looker, or equivalent tools; ability to quickly distinguish urgent operational risk from routine noiseDemonstrated experience leveraging AI tools to increase efficiency and drive measurable results (data analysis, pattern identification, operational automation)Reliable, accountable operator who acts on data insights without waiting to be prompted; proven track record resolving cross-functional problems without direct authorityClear communicator driven by revenue impact outcomes, not activity metrics; comfortable with ambiguity and fast-paced environmentsTotal RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of
