Systems Management Support Consultant

Systems Management Support Consultant (eTools and CPX), OSE -OPCS Florence, Italy & remote with travel. 12 months, # 595832

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Job no: 595832
Contract type: Consultant
Duty Station: Florence
Level: Consultancy
Location: Italy
Categories: Adolescent Development, Child Protection, Education, Gender Development, Health, HIV/AIDS, Nutrition, Social Policy, WASH (Water, Sanitation and Hygiene), Early Childhood Development, Knowledge Management, Innovation, Programme Management, Social and Behavior Change, Health and Nutrition, Research, Planning, Monitoring and Evaluation, UN Volunteer, Disability

Systems Management Support Consultant (eTools and CPX)

OSE -OPCS Florence, Italy & Remote with travel

12 months

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a future

How can you make a difference?

The consultant will provide dedicated management and coordination for eTools and CPX, two corporate platforms managed by the Office of Strategy and Evidence (OSE) that support programme implementation, partnership management, and country programme planning and monitoring across UNICEF. Together, the platforms serve more than 20,000 internal and external users across headquarters, regional and country offices.

The consultant will oversee operational support, backlog and release management, governance coordination, user engagement, and continuous improvement for both platforms. The assignment includes management of Level 3 (L3) support escalations from Service Gateway, quarterly sprint planning and prioritization, the convening eTools and CPX Governance Forums, the delivery of global user clinics, and coordination of cross-cutting initiatives including programme supplies integration through DataVue, the establishment of a geolocation single source of truth (SSOT), and the design and implementation of eTools support forms and workflows within Service Gateway.

The consultant will serve as the primary coordination point between business owners, technical teams and users, ensuring effective governance, operational continuity and delivery oversight across both platforms.

If you would like to know more about this consultancy, please review the complete Terms of Reference here: ToRTMC0006389.pdf

To qualify as an advocate for every child you will have...

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• Education: Master’s degree in Information Systems, Software Development, Business Administration, International Development, Social Sciences, or related discipline
  
• Work Experience: At least eight (8) years of progressively responsible professional experience in project or product management of enterprise digital platforms, public sector digital transformation or related areas. Demonstrated experience managing application support and incident escalation, including Level 2 and Level 3 resolution, within an IT service management environment. Demonstrated experience running agile planning and backlog prioritization with business and technical teams, servicing governance bodies, and leading system integrations from business requirements through user acceptance testing and rollout.
  
• Skills: Familiarity with UNICEF’s country programme cycle, partnership management processes, and programme effectiveness frameworks.
  

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• Understanding of programme implementation risk management, safeguarding, and monitoring requirements considered an asset.
  
• Previous experience in developing country contexts or working in emergency settings is desirable.
  
• Interpersonal and Cross-Cultural Skills
  
• Strong ability to work collaboratively with cross functional and multicultural teams, including HQ divisions, Regional and Country Offices, and external partners.
  
• Excellent communication and facilitation skills, with the capacity to explain c