Capital Equipment Service Engineer

JOB DESCRIPTION

This is not a traditional hospital-based engineering position. We are seeking a customer-focused Field Service Engineer to support advanced Electrophysiology systems across Italy, Emerging Markets, and the wider EMEA region. This role is ideal for engineers who enjoy working independently, travelling extensively, and solving technical challenges in customer-facing environments. Whether you are an experienced Field Service Engineer or an early-career engineer looking to build an international service career, this role offers significant exposure to cutting-edge medical technology, diverse healthcare systems, and international collaboration.

Le seguenti informazioni hanno lo scopo di fornire ai potenziali candidati una migliore comprensione dei requisiti per questo ruolo.
Is This the Right Role for You?

This position involves frequent travel, overnight stays, short-notice schedule changes, and responding to critical customer needs when system uptime is at risk.

• Working from home to customer sites rather than a fixed location
• Frequent travel across multiple countries
• Managing their own schedules and priorities
• Responding to urgent customer issues
• Working independently while collaborating with a wider service team

If you prefer highly structured weeks, predictable schedules, or a predominantly site-based role, this position may not be the right fit.

Your Region

Primary focus: Italy & Emerging Markets

Additional support across the wider EMEA region as required

Flexible workload allocation based on business demand

You will be part of a collaborative international service team, supporting customers wherever needed.

What You'll Be Doing

• Install, maintain, and troubleshoot Electrophysiology systems
• Support hardware, software, IT infrastructure, and network connectivity
• Perform preventative maintenance and respond to urgent break/fix situations within SLA requirements
• Manage your territory, travel plans, customer priorities, and service commitments independently
• Reprioritise workloads based on customer-critical needs
• Travel extensively (70%+)
• Collaborate with clinical, commercial, and technical teams across the region

What We're Looking ForMindset

• Remains calm and effective when priorities change
• Enjoys solving problems in dynamic environments
• Takes ownership and acts quickly to support customers
• Is comfortable with frequent travel and short-notice changes
• Thrives in autonomous, customer-facing roles
• Can work independently for extended periods

Experience & Skills

• Previous field service, technical support, or customer-facing engineering experience preferred
• Graduates or early-career engineers with qualifications in Biomedical, Electronics, Electrical, Mechatronics, or related disciplines are encouraged to apply
• Candidates from hospital-based engineering backgrounds should demonstrate a genuine interest in transitioning to a highly mobile field service career
• Strong troubleshooting skills in electronics, IT, and networking
• Comfortable working within hospital and clinical environments

Languages

• Italian and English required
• Additional European languages are advantageous

Travel & Location

• Based in Milan or surrounding area with access to a major airport
• High-travel role (70%+)
• Regular travel across Italy, Emerging Markets, and EMEA
• Short-notice travel should be expected

Who This Role Is Perfect For

• Experienced Field Service Engineers seeking greater international exposure
• Early-career engineers looking to establish a long-term field service career
• Technical professionals who enjoy autonomy, travel, and customer interaction
• Engineers who thrive under pressure and enjoy solving critical customer issues

Why Join Us?

• Work with innovative medical technology that supports patient care
• Join a highly skilled and collaborative international team
• Gain experience across multiple countries and healthcare environments
• Develop technical, customer-facing, and professional skills
• Build a career with strong international exposure and growth opportunities

Interested? If you are motivated by travel, technical problem-solving, customer interaction, and making a real impact, we'd love to hear from you.

The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Field Services

DIVISION: EP Electrophysiology

LOCATION: Italy > Milan : Viale Edison 110, Edison Park Centre

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 75 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVIT