Quality Assurance Lead

Location:

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Roma, IT, 00154
Requisition ID: 19648
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit and govern QA processes, methodologies, standards, and testing strategies across all product streams.

Lead and coordinate QA activities, resources, and priorities to support delivery objectives.
Participate in Product Owner refinement sessions to ensure requirements are complete, testable, and aligned with business needs.
Define and maintain test cases, automation standards, and no-regression test plans for all changes.
Review automated test suites to ensure quality, reliability, maintainability, and adherence to best practices.
Monitor testing progress, resolve blockers, and coordinate issue resolution with Product, Development, DevOps, Operations, and third-party providers.
Verify release readiness and provide formal QA sign-off for product releases and deployments.
Define, monitor, and report QA KPIs, quality metrics, and continuous improvement initiatives.
Maintain and monitor team capacity plan, recommend changes to align to business demand.
People management responsibilities for QA team.
Ensure compliance with applicable regulatory, certification, audit, and quality requirements.

Working Model

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• Hybrid working model in accordance with company policy.
  
• Availability to support distributed teams across Italy, Poland, and the United Kingdom and to attend on site meetings when required.
  

Qualification

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• Bachelor’s degree in computer science, Software Engineering, Information Technology, or equivalent discipline.
  
• ISTQB, Agile Testing, Scrum, SAFe, or equivalent certifications are desirable.
  

Professional Experience / Seniority

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• Minimum 8 years of experience in Software Testing, Quality Assurance, or Quality Engineering.
  
• Minimum 3 years of experience leading QA teams or QA workstreams.
  
• Proven experience defining and implementing automated testing strategies and quality improvement initiatives.
  
• Experience supporting complex, business-critical software platforms in Agile environments.
  
• Demonstrated ability to lead cross-functional teams, drive change, and deliver results through collaboration and influence.
  
• Proven track record of managing stakeholders, resolving delivery challenges, and supporting successful release outcomes.
  
• Previous experience in Gaming, Lottery, or other regulated industries is highly desirable.
  

Requirements

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• Strong leadership, communication, stakeholder management, and influencing skills.
  
• Deep knowledge of Software Quality Assurance methodologies and Quality Engineering practices.
  
• Experience as people manager.
  
• Proven experience with test automation frameworks, strategies, and best practices.
  
• Strong understanding of Agile, Scrum, DevOps, and CI/CD methodologies.
  
• Experience with SaaS platforms, APIs, distributed systems, and microservice architectures.
  
• Strong analytical, organizational, problem-solving, and decision-making skills.
  
• Ability to manage multiple priorities, resolve conflicts, and drive execution in a fast-paced environment.
  
• Proactive, results-oriented mindset with a strong sense of ownership and accountability.
  
• Experience with release management, defect management, and quality governance processes.
  
• Knowledge of Gaming, Lottery, FinTech, or other regulated environments is considered an advantage.
  

Success Profile

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• Leading Complexity
  
• Leading People
  
• Leading the Business
  
• Leading Self