Field Customer Engagement Partner – Lung Cancer – North Italy

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Job Function:

Pharmaceutical Sales

Job Sub Function:

Sales - Oncology/Hematology (Commission)

Job Category:

Professional

All Job Posting Locations:

Milano, Italy

Job Description:Role Purpose

The Field Customer Engagement Partner (fixed term 12 months) is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals.

The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner.

The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy. This role will cover North Italy (Lombardia, Piemonte, Liguria, Veneto, Emilia-Romagna, Friuli-Venezia Giulia, Trentino-Alto Adige, Valle d'Aosta).

Key Responsibilities1. Customer Engagement & KOL Management

• Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)
• Deliver structured, high-value interactions aligned with customer needs and portfolio priorities
• Develop engagement plans and contribute to customer segmentation and targeting activities
• Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders
• Act as a key point of contact to ensure appropriate and compliant customer support

2. Disease Education & Narrative Activation

• Support the consistent use and adaptation of approved disease education materials
• Reinforce key scientific and educational messages during customer interactions, within compliance guidelines
• Collaborate on the refinement of disease education approaches and materials based on field feedback

3. Educational Initiatives & Program Support

• Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities)
• Contribute to the execution of approved educational programs and events
• Provide feedback on program effectiveness to support continuous improvement
• Collaborate with internal stakeholders to ensure scientific and compliance alignment

4. Cross-Functional Collaboration

• Work closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement
• Align, where appropriate, with Medical field roles (e.g. MSLs) on complementary activities with shared customers
• Contribute to the translation of strategy into effective field execution

5. Strategic Contribution & Opportunity Identification

• Identify opportunities to improve engagement quality within assigned geographies or customer segments
• Support the identification of emerging stakeholders (e.g. future clinical leaders)
• Contribute to the continuous evolution of customer engagement models and practices

Skills & Competencies

• Strong interpersonal and communication skills
• Ability to actively listen, interpret, and synthesize information
• Analytical mindset with ability to translate insights into action
• Cross-functional collaboration and stakeholder management
• Sound judgment and adaptability in a dynamic environment
• Understanding of compliance frameworks governing the pharmaceutical industry

QualificationsRequired

• University degree in a scientific discipline
• Experience in the pharmaceutical industry of around 1-3 years (e.g. field, marketing or related roles)
• Fluency in English and Italian

Preferred

• Experience in customer-facing or cross-functional roles
• Master in pharma marketing

Additional Notes

• Measured on engagement quality, coverage, frequency, and insight contribution.
• Eligible for variable compensat