Guest Experience Executive

4 ore fa

Milan, Lombardy, Italia Corecruitment Ltd Tempo pieno

We are looking for a dynamic, experienced and high-end Guest Experience Executiveto deliver highly personalized serviceto VIP guests. This role focuses on anticipating needs, crafting a bespoke, luxury and flawless experience.



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Key Responsibilities

  • Serve as the dedicated, polished point of contact for elite guests.
  • Partner with Culinary, and Front Office teams to execute specific guest preferences and dietary needs flawlessly.
  • Handle guest complaints promptly and empathetically, finding effective solutions to maintain high satisfaction scores.
  • Work closely with Housekeeping, Food & Beverage, and Maintenance teams to fulfill guest requests seamlessly.

Requirements

  • 2+ years infive-star luxury hospitalityor elite concierge environments.
  • Available to work dynamic shifts, including weekends and holidays.
  • Excellent communication, strong problem-solving abilities, and proficiency in hospitality software.
  • Professional presentation, positive attitude, and the ability to multitask. xysqume
  • Willingness to work flexible shifts, including weekends, nights, and holidays.