Software Technical Support
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Software Technical Support Engineer , you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems. You will work closely with the
Customer Success, Engineering and R&D teams , helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies. Few examples of responsibilities: Perform
software testing and validation
on additive manufacturing software, ensuring correct functionality and performance. Execute
hands-on robotic 3D printing tests
to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems. Help
technical support and field engineering teams
in troubleshooting Level 2 software-related issues, occasionally interacting with customers. Provide
internal training and guidance
to support teams to help them handle common Level 1 technical requests. Collaborate with
R&D and software teams
to report bugs, suggest improvements, and collect feedback from real production use. Ideal Background: Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field 1- 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus Basic knowledge of programming languages such as C++, C#, or Java Familiarity with scripting languages (e.g. Python, JavaScript, or Bash) Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots Valid driving license and own vehicle required Fluency in English is mandatory; Italian is a plus What we offer: Competitive salary Flexible working hours and smartworking Opportunity for career advancement Friendly, international and innovative work environment Continuous learning and development opportunities
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