Sr Sales Manager, Small and Medium Business

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer
our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.

We offer
merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:One market, one SMB commercial organisation, one bar for growth — and you'll set it. You'll be key in leading the in-market SMB organisation to success, setting the standard for managed-book growth across your Account Management team.

Job Description
Essential

Responsibilities:
Manage a portfolio of high-value SMB clients, ensuring satisfaction, retention, and growth.
Identify client needs and recommend tailored solutions to drive business outcomes.
Analyze client performance data and market trends to inform strategic recommendations.
Collaborate cross-functionally with Sales, Product, and Marketing teams to deliver value.
Lead initiatives to improve account management processes and client engagement strategies.
Mentor and support junior Account Managers, sharing best practices and insights.
Minimum

Qualifications:
8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred

Qualifications:

What You'll Do
Lead and coach a team of Account Managers against clear commercial outcomes.
Master the use of AI to assess growth and retention opportunity across the book.
Partner with Partner, Vendor, Product and other cross-functional teams to remove barriers and improve merchant outcomes.
Monitor the effectiveness of the team's motions and act with focused business or process improvements.
What You'll Bring — Minimum Qualifications10+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
Proven experience managing account-management teams.
Core Capabilities We're Looking ForA problem-solver who finds a way to meet ambitious financial targets across a full commercial organisation, including course-correcting when needed.
Sets measurable expectations, coaches the team, and addresses underperformance promptly and fairly.
Uses value, coverage, churn and pipeline data to make explicit resource trade-offs at the market level.
Skilled at executive influence and talent development — building alignment, handling conflict, and creating a durable operating cadence for the leadership team.
Subsidiary:PayPalTravel Percent:0The pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay, including base pay and total target cash (base pay plus sales incentive compensation), for this role by location is: Primary Location | Pay Range:Milan, Milano: Base Pay: (68,400.00
- 101,640.00 Annually) Total Target Cash: (114,000.00
- 169,400.00 Annually) Additional Location(s) | Pay Range:No other locations are assigned to this requisition currently. Details about the sales incentive structure will be provided during the hiring process, consistent with applicable laws.​