Deputy Store Manager

Overview

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In this role, the Associate/Deputy Store Manager is a strong Moncler Ambassador, supporting the Store Director in all his responsibilities. He/she is responsible for achieving store business objectives and embody Moncler’s core values and visionary spirit in the market. He/she is an inspiring leader, able to lead with innovation, developing and nurturing the unique talents of the store team through dynamic and motivational management and mentorship. As a leader, he/she brings the Moncler Client Experience to life, fostering enduring client relationships, and consistently striving for excellence, aiming to exceed all expectations.

Your Impact
Clienteling

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• Build and maintain strong, personalized client relationships through attentive service and tailored recommendations;
  
• Foster client loyalty by proactively engaging with clients and understanding their preferences.
  
• Coach Client Advisors to optimize their clienteling performance and ensure the team is all aligned on the different client initiatives and actions to take.
  

Client Experience

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• Deliver an exceptional in‑store experience through high‑touch service and support the overall client experience in the store.
  
• Quickly address client concerns, offer personalized assistance, and ensure a welcoming and sophisticated environment.
  

Client Development

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• Develop and execute the store’s client development strategy;
  
• Grow the existing client portfolio, expand the client base, and support long‑term goals related to clienteling excellence.
  

Sales

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• Engage with clients, identify their needs, recommend products, and guide them through the purchase process;
  
• Coach the team to create a genuine, attentive and long lasting relationship with the clients, based on listening, meeting and exceeding client’s needs and expectations;
  
• Contribute to revenue growth while ensuring high client satisfaction.
  

Product Knowledge

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• Maintain deep knowledge of all product features, craftsmanship, and brand storytelling;
  
• Use product expertise to enrich the client experience and support sales performance.
  

KPI Management

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• Set, monitor, and analyse store KPIs, being focused on excellent performances and results;
  
• Take action to optimise performance and achieve business objectives.
  

Target Setting

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• Define clear, measurable targets aligned with the store’s goals;
  
• Track progress and ensure alignment across the team.
  

Procedures
Administrative

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• Ensure compliance with company policies and maintain operational accuracy and efficiency.
  

Systems & Processes

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• Implement, maintain, and optimise operational processes to support seamless store functioning.
  

Physical Assets & IT Tools

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• Safeguard store assets, equipment, and IT systems;
  
• Ensure proper functioning and timely resolution of technical issues.
  

Store Back of House

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• Oversee inventory acquisition, storage, tracking, and replenishment to maintain optimal stock levels and minimise shortages or excess.
  

Store Image
Windows & Display

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• Create engaging showcases to attract customers, highlight merchandise, and communicate brand identity effectively.
  

Visual Merchandising

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• Maintain highly qualitative VM standards and ensure proper inventory management and display alignment with store aesthetics and sales strategies.
  

People
Team Organization

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• Create an exciting work environment where trust and respect for diversity is valued;
  
• Coordinate daily team activities to ensure smooth store operations and alignment with objectives.
  

Team Growth

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• Foster a positive and collaborative work environment;
  
• Lead the team to achieve common goals, identifying clear priorities, responsibilities and definition of role;
  
• Recognise talent and potential, support the professional development of team members through coaching, training, and ongoing feedback.
  

Qualifications

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• 7+ years in solid managerial experience, preferably acquired in luxury retail, with familiarity in dynamic, structured and performance‑driven contexts;
  
• University degree in hospitality, business or fashion management considered a plus;
  
• Fluency & sophistication in Italian and Englis