TRICARE Beneficiary Services Representative

Make a Difference – Join Our Leidos TRICARE Team in Aviano, Italy

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Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.

What You’ll Do

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• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
  
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
  
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
  
• Claims Assistance: Provide basic claims status updates and support.
  
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
  
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
  
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
  
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
  
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
  

Basic Qualifications

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• Education:
  
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  • Bachelor’s degree in a related field OR;
    
  • Associate’s degree in a related field PLUS 4 years of health-related experience OR;
    
  • Major certification in a related field PLUS 4 years of health-related experience OR;
    
  • High school diploma PLUS 8 years of health-related experience.
    
  
  
  
• U.S. Citizenship
  
• SOFA/Command‑Sponsored status (as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD)
  
• Must have a Missione Visa and Soggiorno permit
  
• Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1)
  
• 3+ years of customer service experience
  

Essential Skills

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• Fluent in English with strong written and oral communication
  
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  
• Effective at delivering presentations
  
• Ability to tactfully communicate with others, both in person and on the phone
  
• Self‑starter, able to work independently and with minimal supervision
  
• Strong organizational, time management, and multitasking abilities
  
• High attention to detail
  

Preferred Qualifications

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• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
  
• Work background in the following areas:
  
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  • U.S. military healthcare delivery system or civilian managed care
    
  • Medical or clinical environment
    
  • MHS Genesis or civilian healthcare systems, medical claims
    
  
  
  

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $31,850.00 - $57,575.00

About Leidos

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