Field Service Engineer

At Veralto, we believe the Best Team Wins, and it is our conviction that diversity and inclusion create the best work environment for all and helps us uncover more powerful customer insights, ultimately creating an advantage in the markets we serve.

Sebbene l'esperienza professionale e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.

Innovation is key to our success and Kaizen is our way of life. Join a dynamic team with a high focus on continuous improvement, accelerating the pace of innovation through creativity and ground-breaking thinking, .

When customers talk, we listen. Be part of a team that strives to provide the best possible Service to our customers. Sounds like the place where you would like to work? We would love to have you join us

About The Role

After a comprehensive training programme, as a Field Service Engineer you will play a vital role in providing the best care to our customers by ensuring that they can successfully produce without interruption. Working in collaboration with our Account Managers and our office-based technical support team, you will be responsible for installing and maintaining the range of Videojet Equipment and training and advising our customers.

Key Responsibilities

Training will be provided so that you are able to:

• Install our Videojet products on our customers sites and train our customers.
• Provide ongoing care of our products for our Videojet customers on their sites and support an ever-growing contract customer base.
• Continuously grow excellent customer relationships.
• Provide our customers with the best service by promoting and supporting our commercial contract portfolio.
• Work closely with our Account Managers to give our customers the best solutions to meet their requirements (set up trials, support on projects, carry out site surveys).
• Diagnose the customers problems before going to site through our cloud connected systems

Main Requirements

• Solid technical foundation in electronics and mechanics (software/systems understanding is a plus).
• 1–3 years of experience in a Field Service, OEM, or hands‑on technical service environment.
• Strong customer orientation, able to handle challenging service situations professionally.
• Willingness to travel extensively (mainly North Italy), with flexibility for overnight stays when required.
• Proactive attitude and learning mindset — curious, adaptable, and comfortable with a dynamic field‑based role.

What we value

• Energetic individuals who are eager to learn
• A customer focused approach with great customer relationship skills
• Interest in technical, hands on problem solving
• Qualifications or experience in a related field is an advantage, however motivation, curiosity, problem solving skills and relationship skills are equally and sometimes more relevant

What We Offer

We set our new hires up for success with a comprehensive onboarding plan. A blend of in field and in office training will enable you to independently start serving our customers within 6 months.

We ensure you work with a Manager who cares about you, your strengths and will help you to develop the best version of yourself

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Informazioni sul ruolo

Dopo un programma di formazione completo, in qualità di Field Service Engineer svolgerai un ruolo fondamentale nel fornire la migliore assistenza ai nostri clienti, garantendo che possano produrre con successo senza interruzioni. Lavorando in collaborazione con i nostri Account Manager e con il team di supporto tecnico interno, sarai responsabile dell’installazione e della manutenzione della gamma di apparecchiature Videojet, nonché della formazione e della consulenza ai nostri clienti.

I nostri valori fondamentali

In Veralto, crediamo che il miglior team vinca, e siamo convinti che diversità e inclusione creino il miglior ambiente di lavoro per tutti e ci aiutino a far emergere insight sui clienti ancora più efficaci, creando in definitiva un vantaggio nei mercati in cui operiamo.

L’innovazione è la chiave del nostro successo e il Kaizen è il nostro stile di vita. Unisciti a un team dinamico con una forte attenzione al miglioramento continuo, accelerando il ritmo dell’innovazione attraverso creatività e pensiero dirompente.

Quando i clienti parlano, noi a