Senior Teamcenter PLM Consultant

2 giorni fa

Turin, Piedmont, Italia Tata Consultancy Services Tempo pieno

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Tata Consultancy Services (TCS) is seeking a distinguished Senior Teamcenter PLM Consultant to lead our Application Management Services (AMS) operations for a key client in Turin, Italy.

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This is a senior, customer-facing leadership role for an expert in the PLM domain. You will be entrusted with ensuring the stability, performance, and continuous improvement of a critical Teamcenter environment. As the lead consultant, you will drive technical and functional solutions, manage high-priority incidents, and serve as the primary liaison between business stakeholders, technical teams, and vendors. This position requires a strategic leader dedicated to service excellence and operational discipline.

Key Responsibilities:

Lead AMS Operations: Spearhead the end-to-end PLM/Teamcenter support operations, ensuring all incidents, service requests, and enhancements are managed within stringent SLA and priority expectations.
Drive Incident & Problem Management: Take command of priority incident calls, escalations, and root cause analysis (RCA). Perform expert-level triage to assess impact and assign issues to the appropriate resolver groups.
Provide Technical & Functional Leadership: Act as the primary solution advisor for business and technical requirements. Guide team members on complex Teamcenter functional areas and establish best practices for support quality.
Manage Stakeholder Communication: Lead daily support calls, backlog reviews, and status communications. Collaborate seamlessly with customer stakeholders, PLM architects, Siemens/vendor teams, and internal technical groups to ensure swift issue resolution.
Champion Continuous Improvement: Drive service enhancement by analyzing ticket trends, identifying automation opportunities, and reducing recurring issues. Prepare and maintain high-quality SOPs, knowledge articles, and operational reports.

Qualifications and Requirements:

10+ years of extensive experience in PLM, with deep expertise in Siemens Teamcenter support and operations.
Expert-level knowledge of Teamcenter modules, including Structure Manager, Workflow, Change Management, Access Manager, and Embedded Software Lifecycle Management.
Proven ability to lead incident management, triage issues, analyze logs, and provide robust technical and functional solutions based on business requirements.
Strong command of ITIL processes (Incident, Problem, Change, SLA Management) and experience with ITSM tools like ServiceNow or JIRA.
Exceptional skills in stakeholder management, customer engagement, and team leadership.

Why Join TCS?

This role offers a unique opportunity to function as a strategic leader within a critical client engagement. At TCS, we empower our senior experts to drive meaningful outcomes, providing the resources of a global leader while fostering a culture of innovation and continuous improvement. xysqume

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Senior Teamcenter PLM Consultant

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