Deputy Store Manager

Overview

In this role, the Associate/Deputy Store Manager is a strong Moncler Ambassador, supporting the Store Director in all his responsibilities. He/she is responsible for achieving store business objectives and embody Moncler’s core values and visionary spirit in the market. He/she is an inspiring leader, able to lead with innovation, developing and nurturing the unique talents of the store team through dynamic and motivational management and mentorship. As a leader, he/she brings the Moncler Client Experience to life, fostering enduring client relationships, and consistently striving for excellence, aiming to exceed all expectations.

Your Impact

Clienteling

• Build and maintain strong, personalized client relationships through attentive service and tailored recommendations;
• Foster client loyalty by proactively engaging with clients and understanding their preferences.
• Coach Client Advisors to optimize their clienteling performance and ensure the team is all aligned on the different client initiatives and actions to take.

Client Experience

• Deliver an exceptional in‑store experience through high‑touch service and support the overall client experience in the store.
• Quickly address client concerns, offer personalized assistance, and ensure a welcoming and sophisticated environment.

Client Development

• Develop and execute the store’s client development strategy;
• Grow the existing client portfolio, expand the client base, and support long‑term goals related to clienteling excellence.

Sales

• Engage with clients, identify their needs, recommend products, and guide them through the purchase process;
• Coach the team to create a genuine, attentive and long lasting relationship with the clients, based on listening, meeting and exceeding client’s needs and expectations;
• Contribute to revenue growth while ensuring high client satisfaction.

Product Knowledge

• Maintain deep knowledge of all product features, craftsmanship, and brand storytelling;
• Use product expertise to enrich the client experience and support sales performance.

KPI Management

• Set, monitor, and analyse store KPIs, being focused on excellent performances and results;
• Take action to optimise performance and achieve business objectives.

Target Setting

• Define clear, measurable targets aligned with the store’s goals;
• Track progress and ensure alignment across the team.

Procedures

Administrative

• Ensure compliance with company policies and maintain operational accuracy and efficiency.

Systems & Processes

• Implement, maintain, and optimise operational processes to support seamless store functioning.

Physical Assets & IT Tools

• Safeguard store assets, equipment, and IT systems;
• Ensure proper functioning and timely resolution of technical issues.

Store Back of House

• Oversee inventory acquisition, storage, tracking, and replenishment to maintain optimal stock levels and minimise shortages or excess.

Store Image

Windows & Display

• Create engaging showcases to attract customers, highlight merchandise, and communicate brand identity effectively.

Visual Merchandising

• Maintain highly qualitative VM standards and ensure proper inventory management and display alignment with store aesthetics and sales strategies.

People

Team Organization

• Create an exciting work environment where trust and respect for diversity is valued;
• Coordinate daily team activities to ensure smooth store operations and alignment with objectives.

Team Growth

• Foster a positive and collaborative work environment;
• Lead the team to achieve common goals, identifying clear priorities, responsibilities and definition of role;
• Recognise talent and potential, support the professional development of team members through coaching, training, and ongoing feedback.

Qualifications

• 7+ years in solid managerial experience, preferably acquired in luxury retail, with familiarity in dynamic, structured and performance‑driven contexts;
• University degree in hospitality, business or fashion management considered a plus;
• Fluency & sophistication in Italian and English;
• A strong floor presence attitude, able to inspire trust, engage multiple stakeholders and elevate the client experience;
• A genuine leadership personality, capable of motivating the team, promoting a culture of collaboration and driving excellence;
• A positive, energetic approach, showing curiosity, adaptabi