Italian Speaking Player Support Specialist
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Italian Speaking Player Support SpecialistAbout Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized business process outsourcing. We bridge the gap between world-class talent and industry-leading global brands, ensuring professional growth and career success.
Job Overview
We are currently seeking a motivated professional to join the vibrant Gaming & Esports industry in a high-impact role. By securing this Italian Speaking Player Support Specialist position in Bulgaria, you will be the voice of our client, providing world-class assistance to gamers and enthusiasts while enjoying a premium relocation experience in the heart of the Balkans.
Key Responsibilities
- Provide high-quality support to gaming community members via email, chat, and voice channels.
- Troubleshoot technical issues related to gameplay, account management, and in-game transactions within the Esports ecosystem.
- Maintain deep knowledge of game mechanics, updates, and community trends to ensure accurate player guidance.
- Represent the client brand with excellence and professionalism, fostering a positive gaming environment.
- Collaborate with internal teams to identify and resolve recurring player pain points or technical bugs.
- Drive player satisfaction scores by delivering prompt, empathetic, and effective solutions in Italian.
- Participate in community outreach initiatives to enhance player engagement and loyalty.
- Native or fluent Italian (spoken and written).
- Valid EU passport (mandatory).
- Proven passion for the Gaming & Esports industry.
- Strong communication skills and a customer-centric mindset.
- Ability to relocate to Sofia for this on-site opportunity.
- Experience in technical support or player relations is considered an advantage for this Italian Speaking Player Support Specialist position in Bulgaria.
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
- Monthly Performance Bonus
- And Much More…
Life in Bulgaria
Choosing to pursue one of our many jobs in Bulgaria means immersing yourself in a country that perfectly blends ancient history with a modern, fast-paced European lifestyle. Bulgaria offers a favorable climate, a rich and diverse culinary scene, and a vibrant social atmosphere that attracts young professionals from all over the world.
Sofia, the capital of Bulgaria, provides an incredible quality of life with a low cost of living and a thriving digital landscape. When you secure your Italian-speaking jobs through us, you aren’t just getting a career boost; you are joining a growing international hub where Bulgaria serves as the perfect backdrop for your professional and personal development.
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italy TELUS Digital Tempo pienoTELUS Digital Bulgaria is seeking passionate Player Support Specialists to join our Sofia office. You’ll work in a dynamic environment with 24/7 rotating shifts, providing exceptional support to players via tickets and chat, and collaborating with a team of gamers to deliver a player-first experience.Italian language fluency and strong English...
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italy TELUS Digital Tempo pienoTELUS Digital Bulgaria is seeking passionate Player Support Specialists to join our Sofia office. You’ll work in a dynamic environment with 24/7 rotating shifts, providing exceptional support to players via tickets and chat, and collaborating with a team of gamers to deliver a player-first experience.Italian language fluency and strong English...
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