Senior Zendesk Consultant — Lead CX

Arsenalia Group is seeking a Zendesk Consultant/Architect to design and lead advanced Zendesk solutions for diverse clients in Italy. The role involves translating business needs into scalable Zendesk architectures, guiding implementation teams, and ensuring success across project lifecycles.

You will collaborate with clients to optimize ITSM workflows, and integrate Zendesk with enterprise systems through APIs and middleware. Strong communication and Agile collaboration are essential.