Night Porter
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To strengthen our Front Office team, we are looking for an experienced, reliable, and responsible Night Porter (m/f/d) who, with professionalism, attentiveness, and a genuine passion for hospitality, ensures smooth overnight operations as well as the safety and well-being of our guests.
Your Tasks
- Warmly welcoming and looking after our guests during late service
- Managing the night telephone service, including being on call to assist with guest concerns
- Room service for our guests on request
- Correspondence of emails and guest messages
- Complaints management
- Maintenance of the guest files in ASA-J
- Preparation and updating of all administrative work
- Transmission of the most important information to the morning service
Your Profile
- Professional experience in the upscale hotel industry
- Good knowledge of German, Italian and English
- ASA-J knowledge and ReGuest knowledge an advantage
- Computer and IT skills (Microsoft Office package)
- Enthusiasm for the job
- Good communication skills
- High guest orientation
- Reliability and flexibility
- Well-groomed and confident appearance
- You are used to working at night and solving problems independently
What We Offer
- All-inclusive onboarding for a good start
- Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
- Individual working time models as well as health, pension and social insurance
- Performance-related pay
- Free staff restaurant with breakfast, lunch and dinner (also on days off)
- Accommodation in staff houses if required
- Free parking and underground parking spaces
- Attractive further training as well as career and promotion opportunities
- Organization of events and excursions for employees
- Discounts on SPA treatments, store products and partner hotels
- Free entry to the Lüsner swimming pond
- Free use of the fitness studio
- 6 day week
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