Senior Technical Support Engineer — Escalations

3 ore fa

Ivrea, Piedmont, Italia Dikton S.r.l Tempo pieno

Dikton S.r.l is seeking a Technical Support Engineer at Ivrea to provide specialist support for complex issues and contribute to continuous product improvement. The role involves developing technical documentation for service organizations and collaborating with R&D, Quality, and Manufacturing teams.

The successful candidate will handle hardware-related escalations, perform advanced diagnostics, conduct RCA, and deliver technical training to technicians, partners, and customers.