Associate Operations Director

20 ore fa

Pavia, Lombardia, Italia Deel Tempo pieno
Overview

As Associate Operations Director at Deel, you will oversee day-to-day operations, optimize performance, and lead cross-functional initiatives to scale processes and reduce friction. Your work supports Deel’s global growth, improving service delivery and customer outcomes. You’ll drive automation, risk controls, and market-ready readiness for new services. This role offers a chance to shape operational excellence in a fast-paced, fintech-enabled SaaS environment.

Retribuzione / Benefits
  • Stock grant opportunities
  • Remote work flexibility with optional WeWork access
  • Additional perks and benefits based on status and country
  • Competitive total rewards
  • Inclusive workplace environment
  • Disability accommodations on request
Responsabilità
  • Analyze workflows to identify inefficiencies and implement scalable improvements
  • Lead automation initiatives to reduce manual work and boost speed and accuracy
  • Collaborate cross-functionally to enhance tools and reduce friction in processes
  • Develop and enforce controls for compliance, risk, and security
  • Improve fraud prevention, risk management, and regulatory alignment
  • Define and monitor key risk indicators to address gaps
  • Drive customer-first process improvements and expand self-service options
  • Improve service performance by reducing turnaround times and improving resolution quality
  • Oversee readiness for expansion into new markets or services and coordinate launches
  • Align processes with go-to-market strategies and ensure smooth onboarding and adoption
  • Provide frameworks and resources to enable strong customer outcomes and post-launch optimization
  • Partner with stakeholders to execute strategic initiatives and track outcomes
  • Establish clear goals, metrics, and reporting; act as a strategic partner to leadership
Requisiti fondamentali
  • 12+ years of operations experience with cross-functional teams in fast-paced environments (Tech/FinTech startup experience a plus)
  • Proven track record in leading and scaling large cross-functional teams
  • KPI-driven with a results orientation
  • Experience in building successful products
  • Background in FinTech, management consulting, investment banking, or fast-paced startups
  • Strong problem-solving and detail-oriented mindset
  • High energy and first-principles thinking
  • Strong analytical skills with ability to convert data into actionable insights (SQL a plus)
  • Willingness to collaborate and contribute across teams
  • cross-functional collaboration
  • data-driven decision making
  • proactive problem solving
  • SQL (plus)
  • data-driven analysis
  • product-building experience