Senior Customer Onboarding Manager, Mid-Market | EMEA

8 ore fa

Rimini, Emilia-Romagna, Italia Deel Tempo pieno
Overview

In this role you will be the face and voice of Deel for clients, guiding onboarding and enabling durable relationships. You’ll act as a trusted advisor on operational and product-related matters during onboarding, while championing new capabilities to help clients expand with Deel. You will manage onboarding projects across stakeholders to ensure timely, successful launches. This position combines customer-facing leadership with hands-on problem solving in a fast-paced, collaborative environment. You’ll engage across teams to drive meaningful impact in the transformation of global work.

Retribuzione / Benefits
  • Stock grant opportunities
  • remote work flexibility
  • WeWork access optional
  • additional country-specific perks
  • scalable benefits and rewards
  • inclusive work culture
Responsabilità
  • Plan, execute, and monitor the Global all-in-one Employee Management Platform Implementation for Mid-Market clients to ensure timely delivery
  • Become a Deel product expert and serve as a go-to resource for customers and colleagues
  • Communicate clearly and professionally with stakeholders, aligning use cases with Deel’s best practices
  • Identify, analyze, and resolve complex problems with a global payroll lens to drive improvements
  • Collaborate with internal teams (Customer Experience & R&D) to support onboarding processes and best practices
Requisiti fondamentali
  • 3+ years in a customer onboarding role for a B2B SaaS product, especially in HR, Payroll, and Finance
  • Customer-obsessed with ability to teach others
  • Proven ability to manage multiple projects in a fast-paced environment
  • Strong written, presentation, and verbal communication skills
  • High attention to detail for onboarding plans and schedules
  • Adaptable, autonomous, able to prioritize and unblock work
  • customer-centric mindset
  • clear communication
  • detail-oriented
  • JIRA
  • SFDC
  • G Suite