Italian Customer Advisor for Global Consumer Electronics Brand
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In questa funzione farai parte del team di supporto clienti, offrendo assistenza scritta e telefonica. Aiuterai a trasformare le richieste in esperienze positive, mantenendo standard di qualità, conformità e produttività. Lavorerai a stretto contatto con il management per offrire feedback e miglioramenti. L’opportunità offre crescita professionale in un contesto multiculturale orientato all’innovazione. Un ruolo concreto per contribuire a una customer experience di valore nello scenario tech e home entertainment.
Retribuzione / Benefits- competitive wages
- paid professional training
- employee discounts
- private healthcare & dental insurance (after six months)
- growth opportunities through development programs
- EverBetter wellness program
- Partecipare al team che fornisce supporto scritto e telefonico
- Trasformare le richieste di supporto in esperienze positive
- Raggiungere e superare obiettivi di qualità del servizio, conformità e produttività
- Creare esperienze eccezionali che i clienti apprezzano
- Seguire le indicazioni della direzione e fornire feedback
- Italian native or at least C2
- English advanced at least C1 (spoken and written)
- Ottime capacità comunicative e di ascolto attivo
- Capacità di apprendere rapidamente nuove tecnologie
- Abilità analitiche e di problem solving con attenzione ai dettagli
- Desiderio di imparare e avanzare; curiosità da investigatore
- Cittadinanza UE o permesso di lavoro valido per l’Italia
- Disponibilità a lavorare 100% in sede a Milano
- eccellenti capacità di comunicazione
- ascolto attivo
- scrittura chiara e accurata
- orientamento al cliente
- curiosità e problem solving
- lavoro di squadra
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