General Manager Student Accommodation

7 ore fa

FicarazzelliBagni Italia, Sicily Bravo Students Tempo pieno

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Residence Director – Bravo Bologna

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Bravo Students SL, a leading student accommodation group in Spain, currently operating more than 3,000 beds across Spain, is looking for an experienced Residence Director to lead the operations of Bravo Bologna, our new student residence located in the heart of Bologna, Italy.

This is a key leadership position within the Group, as Bravo Bologna will be our first residence in Italy. The successful candidate will be responsible for the overall management and performance of the residence, ensuring an outstanding student experience while delivering strong operational and commercial results.

Key Responsibilities

Pre-Opening & Launch

Work closely with the developer, construction company and project partners to ensure the residence is delivered on time, to the required standards and ready for opening.
Support the pre-opening strategy and implementation, including operational procedures, staffing, suppliers, systems and processes.
Help establish and implement Bravo Students' operational standards and culture in the Italian market.
Coordinate the transition from construction to full operational management.

Commercial Management

Lead and manage the commercial activity of the residence, including enquiries, bookings, viewings, follow-ups and resident communication, with the objective of achieving high occupancy and maximising revenue.
Monitor occupancy, pricing, cancellations and commercial performance, identifying opportunities for improvement.
Develop strong relationships with students, parents, universities, agents and other relevant local partners.
Contribute to the implementation of the Group's sales and marketing strategy in Bologna.

Operations & Financial Management

Take overall responsibility for the day-to-day management of the residence, ensuring efficient, high-quality operations.
Oversee housekeeping, front desk/reception, maintenance, security, facilities and the overall condition of rooms and communal areas.
Manage operational incidents and ensure that issues are resolved quickly and effectively.
Oversee budgets, P&L, cost control, invoices, contracts and operational expenditure.
Monitor key operational and financial KPIs and implement corrective actions when required.
Ensure compliance with all applicable health & safety, legal, operational and regulatory requirements.

Team Leadership

Participate in the recruitment and selection of the residence team.
Lead the onboarding and training process and establish clear responsibilities, objectives and performance expectations.
Build, motivate and develop a strong, professional and service-oriented team.
Conduct regular performance reviews and manage disciplinary matters when required.
Promote a positive team culture based on accountability, collaboration and continuous improvement.

Student Experience

Ensure a warm, welcoming and safe environment for students, parents and visitors.
Take ownership of resident satisfaction and service quality.
Respond to and resolve resident and parent enquiries, complaints and incidents in a professional and timely manner.
Organise and support community-building activities and initiatives that enhance the student experience and strengthen resident engagement.
Ensure that the residence consistently delivers a high-quality customer experience aligned with Bravo Students' brand standards.

Stakeholder Management

Act as the main point of contact for key external and internal stakeholders at residence level.
Build strong relationships with suppliers, contractors, universities, local partners and other relevant stakeholders.
Work closely with the central Bravo Students team to ensure alignment with Group strategy, processes and objectives.
Represent Bravo Students professionally within the Bologna market.

Requirements

Bachelor's degree in Tourism, Hospitality Management, Business Administration or a related field.
Minimum 3–5 years of relevant management experience in student accommodation, hospitality, servic

General Manager Student Accommodation

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