Health Innovation, Account Manager

EVERSANA INTOUCH® is a leading full‑service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next‑generation creative and media services, enterprise solutions and data analytics services for clients.

We combine the power of world‑class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

And as a part of EVERSANA, a pioneer in next‑generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success.

Our nine affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Healthware, EVERSANA INTOUCH Medical Communications, EVERSANA INTOUCH Market Access, EVERSANA INTOUCH Media and EVERSANA INTOUCH TTC.

Job Description

We are seeking a highly motivated Account Manager to join our growing Health Innovation team.

In this client‑facing role, you will be responsible for managing and expanding strategic relationships with clients while driving the development and delivery of strategic consulting and projects. Working alongside multidisciplinary experts across strategy, medical affairs, market access, technology, policy, communications, and innovation, you will play a key role in driving both client success and growth.

You will support pharmaceutical, biotechnology, medtech, digital health company, healthcare providers and institutional stakeholders in designing and implementing healthcare innovation initiatives across digital health, patient engagement, artificial intelligence, connected care, and innovative models of care.

This position offers a unique opportunity to make a real impact – both in the lives of patients and in shaping the future of health – within a dynamic and fast‑growing environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Relationship Management

• Serve as a primary point of contact for assigned clients, building trusted relationships.
• Understand client business objectives, challenges, and strategic priorities to proactively identify opportunities for support and growth.
• Translate market, healthcare system, and stakeholder insights into actionable recommendations.
• Ensure high levels of client satisfaction through effective communication, responsiveness, and project oversight.
• Manage ongoing client engagements and coordinate activities across multidisciplinary project teams.
• Support account planning activities, including client mapping, stakeholder engagement, and growth strategies.

Project Management & Delivery Excellence

• Manage multiple concurrent projects while maintaining high standards of execution and client service.
• Lead the planning, execution, and successful delivery of client projects.
• Define project scope, objectives, timelines, deliverables, governance structures, and resource allocation in alignment with client expectations.
• Monitor project progress, budgets, milestones, risks, and dependencies to ensure projects are delivered on time, within scope, and within budget.
• Foster effective collaboration and coordinate multidisciplinary teams including strategists, medical experts, consultants, analysts, communication specialists, and external partners.
• Facilitate project governance meetings, status updates, steering committees, and client review sessions.
• Identify and mitigate project risks, escalating critical issues when appropriate and implementing corrective actions when necessary.
• Ensure the consistent quality and accuracy of project outputs and client deliverables.
• Establish and track project KPIs and success metrics, providing regular performance reporting to clients and internal leadership.
• Ensure compliance with relevant healthcare, regulatory, quality, and data privacy requirements where applicable.

Account Growth

• Identify opportunities to expand assigned clients and contribute supporting account development strategies and strategic partnership initiatives.
• Support proposal development, pitch preparation, and commercial discussions with prospective and existing clients.
• Collaborate with internal teams to develop innovative solutions aligned with client needs and market oppor