Italian-speaking customer support agent

6 ore fa

Pisa, Tuscany, Italia Bachecalavoro Tempo pieno

Luogo di lavoro: Pisa

Job Details

Location: Greece - 100% Remote / Work From Anywhere in Greece
Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00-00:00
Languages: Italian C1/C2 + English B2+
Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one
Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

You will:

  • Provide customer support in Italian via phone, email, and chat.
  • Handle customer inquiries and account-related requests.
  • Troubleshoot issues and provide effective solutions.
  • Assist customers with products, services, and platform features.
  • Document interactions accurately and follow quality standards.
  • Maintain a high level of customer satisfaction.

What We're Looking For

  • Fluent Italian - C1/C2 level
  • English B2+ for training and internal communication
  • Strong communication and interpersonal skills
  • Customer-focused and empathetic approach
  • Strong problem-solving and troubleshooting skills
  • Comfortable using CRM systems, digital tools, and multiple applications
  • Good attention to detail and accurate data entry
  • Ability to work independently in a remote environment
  • Flexible and comfortable working rotational shifts
  • Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.