Technical Support Europe
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As a Hardware and Application Immuno System Technical Support Specialist, you provide expert support for diagnostic hardware across Europe, handling complex troubleshooting and on-site or remote assistance. You become a subject-matter expert in immunoassays and instrumentation, driving timely service and high customer satisfaction. You will monitor support metrics, identify improvements, and collaborate with cross-functional teams to optimize service efficiency and parts usage. This role supports Beckman Coulter's mission to improve patient lives through diagnostics and offers a pathway for meaningful career growth.
Retribuzione / Benefits- enhanced pension plan contributions
- Ticket Restaurant
- supplementary health insurance
- bonus / incentive pay (10% of base salary)
- remote based role
- competitive salary with comprehensive benefits
- Provide expert-level technical support for diagnostic hardware systems (instruments, devices, peripherals)
- Respond to customer inquiries with on-site or remote support when needed
- Maintain deep product knowledge of the diagnostic hardware line and common issues
- Monitor and analyze support metrics to identify trends and improvement opportunities
- Pro-active actions to improve service efficiency and cost of parts across Europe
- Associate’s or Bachelor’s degree in a related field
- Minimum 3 years of technical support experience with hardware systems in diagnostics/medical devices
- Strong understanding of installation, maintenance, troubleshooting, and repair of diagnostic hardware
- Excellent problem-solving skills to diagnose and resolve complex hardware issues
- Strong verbal and written communication skills in English and Italian
- Willingness to travel up to ~70% within Europe
- Remote-based role environment
- Strong verbal and written communication
- Customer-focused mindset
- Proactive problem-solving
- Hardware systems expertise in diagnostic instruments and peripherals
- Experience with installation, maintenance, troubleshooting, and repair of diagnostic equipment
- Immunoassay system knowledge is a plus
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