Client Advisor | Milan

1 giorno fa

Turbigo, Lombardy, Italia AMIRI Tempo pieno

The AMIRI Senior Client Advisor is a key revenue‑driving role responsible for delivering exceptional luxury service while developing and managing a high‑value client portfolio. As a Brand Ambassador, they represent AMIRI’s values and creative vision, build long‑term relationships with local and international clients, and contribute strategically to the boutique’s commercial success.

Job Responsibilities

  • Drive consistent sales performance by achieving and exceeding individual targets and KPIs, with a strong focus on high‑value transactions and repeat business.
  • Own, develop, and grow a robust and high‑quality client portfolio, building long‑term relationships with top‑tier and high‑potential local and international clients through proactive clienteling.
  • Act as a Brand Ambassador, embodying AMIRI’s image, culture, and creative vision through elevated service, storytelling, and personalized engagement both in‑store and off‑site.
  • Deliver a bespoke luxury client experience across all touchpoints, ensuring highly personalized, seamless, and consistent service.
  • Demonstrate expert product and brand knowledge, communicating craftsmanship, materials, and brand narrative to strengthen the client’s emotional connection to the product.
  • Proactively drive client outreach, follow‑up, and appointment‑based selling to sustain ongoing engagement beyond store visits.
  • Support the boutique’s overall performance by collaborating with Store Management on client matters, high‑level selling activities, visual standards, and operational excellence.

Job Requirements

  • 5+ years of experience in luxury retail or high‑end client service, with proven success in client portfolio development and retention.
  • Demonstrated ability to manage and grow a solid, established client book with repeat and high‑value clientele.
  • Strong commercial mindset with a consistent track record of achieving and exceeding sales goals.
  • Exceptional communication, interpersonal, and relationship‑building skills, with a natural ability to create trust and loyalty.
  • Deep passion for luxury, fashion, craftsmanship, and brand storytelling.
  • Ability to deliver outstanding service across all channels (in‑person, written, phone, digital).
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast‑paced luxury environment.
  • Flexibility to work scheduled shifts, including weekends, evenings, and holidays.
  • Physical ability to stand for extended periods and handle merchandise as required (lifting up to 30 lbs).
  • Full adherence to company policies, procedures, and brand standards.