Sales Associate

Your Mission

You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison.

HOW WILL YOU MAKE AN IMPACT?

• Sales performance & customer service:
• Contribute to the boutique achieving its sales targets;
• Assist clients with Customer Service needs maintaining the brands high standards;
• Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;
• Adapt approach according to the client needs and motivations;
• Assist and support after sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience;
• Stock management and merchandising:
• Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;
• Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;
• Assist in the inventory process, including but not limited to stock counting and special projects as needed;
• Assist in completing prices changes within the Boutique when required;
• Boutique operations and cash management:
• Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique’s register;
• Adhere to all Company policies, procedures and practices;
• Implement discounts and gratuities under supervision of Boutique manager;
• Comply with all safety regulations and Boutique operational procedures including security;
• Product knowledge & sales techniques:
• Maintain an awareness of all product knowledge information;
• Master the Brand's sales techniques as per training received;
• Attendance to required training;
• Presentation & visibility:
• Maintain boutique tidiness, decoration and visual merchandising in line with Brand guidelines;
• Report maintenance issues to the Boutique Manager;
• Represent the Brand by wearing the appropriate provided uniform;
• Represent the Brand instore and at local events under the direction of Boutique Manager;

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Education

• College degree preferred;

Required Experience

• 2 to 5 years of previous experience in luxury retail, services or luxury hospitality environment

Technical Skills

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required

Personal Skills/Abilities

• Fluency in Italian and English is mandatory;
• Excellent interpersonal and communication skills are required;
• Confidence in handling high-value transactions;
• Strong understanding of Customer Service needs and Customer (internal and external) priorities;
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;
• Self-Starter with Team-Player approach;
• Must be available to work retail hours including in the evenings, during weekends and to travel for trainings, client events, conferences;

What We Offer

• CCNL Commercio
• Salary Range 30K – 35K€
• Commission scheme
• 8 euro per Meal Voucher per working day
• Welfare