Customer Support Technician

3 ore fa

Lucca, Tuscany, Italia Cosmic Group Tempo pieno

Descrizione dell’offerta di lavoro

To strengthen its technical team, Cosmic Group's hiring a Customer Support Technician to join a dynamic, customer-focused environment. The candidate will be responsible for installing, maintaining, and servicing systems at customer sites, training users, and supporting internal validation and repair activities.

Responsabilities:

  • Performs on-site installation of new systems at the customer’s location;
  • Performs periodic maintenance on internal systems and customer systems at their locations;
  • Provides support (both at Cosmic and on-site) for installed systems;
  • Processes incoming returns from customers;
  • Updates company databases with technical findings from the work performed;
  • Reports customer feedback and new requests to the Customer Support Manager;
  • Provide internal support to the Bring-up and Failure Analysis team for:
    • Validation/repair of ATE components
    • Validation/repair of interface board components
  • Conduct training for customers at our headquarters or at their facilities

Requirements:

  • High school diploma in electronics or related field.
  • Experience, even minimal, in electronic systems assembly and repair;
  • knowledge of written and spoken English (minimum level B1)
  • willingness to travel an average of 25%–30% of the days in the year

We offer attractive and competitive remuneration based on experience