K-Way - Customer Service Manager - Italy Wholesale - BasicNet

6 ore fa

Turin, Piedmont, Italia BasicNet Tempo pieno

We arelooking for a Customer Service Manager – Italy Wholesale to lead ourCustomer Service team and ensure an efficient, proactive and solution-orientedservice for our Wholesale business.

Reportingto the Italy Wholesale Commercial Director, the role combines teamleadership with hands-on operational responsibility across order management,shipments, deliveries, customer requests and issue resolution.

  • Proven experience in B2BCustomer Service, ideally within fashion, apparel, retail or consumergoods.
  • Previous experience leading orcoordinating a team.
  • Solid knowledge of Wholesaleprocesses, order management and delivery flows.
  • Strong cross-functionalcollaboration and stakeholder management skills.
  • Excellent organizational,analytical and problem-solving abilities.
  • Proactive, autonomous andresults-oriented approach.
  • Good knowledge of Exceland ERP/business management systems.
  • AS400 experience is a plus.
  • Italianand English proficiency.

If you arean experienced Customer Service professional looking for a role combining teamleadership, operational ownership and continuous improvement, we would loveto hear from you.