HVACR - Service Proposal and Technical Support
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In questa funzione supporti il team Sales Service HVACR nella preparazione di offerte e fornisci supporto tecnico di primo livello ai clienti, accelerando l’emissione di preventivi e migliorando qualità tecnica ed economica. Lavori a stretto contatto con funzioni interne ed esterne per definire scope, costi e requisiti tecnici, contribuendo a ridurre i tempi di risposta e a garantire offerte complete e attendibili. Ti confronterai con clienti, fornitori e team di field service per consolidare informazioni e documentazione. Unisci competenze tecniche HVACR a una comunicazione chiara per sostenere l’intero ciclo di offerta e l’esecuzione degli interventi, con focus sul miglioramento continuo e
Retribuzione / Benefits- Orario Flessibile
- Possibilità di agile working
- Ticket Buoni Pasto da 8 Euro
- Welfare aziendale
- Service Proposal: predisporre e verificare input tecnici ed economici, definire attività, materiali, ore e logistica per le offerte; preparare parti di testo tecnico/commerciale per Service Agreements su chiller e heat pump; tracciare stato delle opportunità e garantire completezza documentale.
- Technical Support (L1): fornire supporto tecnico di primo livello su richieste ricorrenti, reperire documentazione tecnica e chiarimenti su scope interventi; leggere e interpretare documenti tecnici su chiller e sistemi frigoriferi; supportare servizi digitali/connected e reperire dati non disponibili localmente.
- Miglioramento continuo: standardizzare template di offerta e checklist; raccogliere feedback tecnico per arricchire la knowledge base e ridurre rework
- Diploma tecnico o Laurea breve in ambito ingegneristico
- 0–2 anni di esperienza in contesti HVACR/assistenza tecnica/offertazione/ufficio tecnico
- Italiano fluente; inglese tecnico scritto e parlato
- Approccio analitico e attenzione al dettaglio
- Comunicazione chiara (scritta e orale)
- Orientamento al cliente interno e gestione delle priorità
- Fondamenti di HVACR e ciclo frigorifero
- Capacità di leggere/interpretare documentazione tecnica e requisiti di sicurezza
- Uso di strumenti digitali e cataloghi interni
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