IT Engineers

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TVS SCS RICO Italia fa parte di una multinazionale specializzata nella fornitura di un'ampia gamma di servizi tecnologici in tutta Europa, tra cui Break & Fix, IMAC, Service Desk, Progetti e Rollout, Help Desk, End User Computer e Supporto Deskside. L'azienda si avvale di professionisti esperti che si dedicano alla fornitura di soluzioni IT di livello mondiale.

TVS SCS è alla ricerca di 9 Tecnici/Sistemisti IT da inserire nel proprio team di Milano.

Avrai l'opportunità di contribuire ad un ambiente che promuove l'innovazione e la crescita. Questa posizione richiede una profonda conoscenza della tecnologia e della sua applicazione nella risoluzione di problemi aziendali.

Se stai cercando un ruolo stimolante, che offra interessanti opportunità di crescita professionale, questa potrebbe essere la posizione perfetta per te.

La descrizione dei compiti viene fornita in lingua inglese per essere meglio aderente alle richieste della posizione lavorativa.

Nel testo che segue i termini Technician o Engineer sono da considerarsi equivalenti a Tecnici/Sistemisti IT.

Dedicated onsite IT Engineers - Level 1 and Level 2 -

The Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

Ideal candidate should have 1-2 years’ experience for the Level 1 engineer, and 2-3 years for the Level 2 engineer.

The Technician will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts.

This is a customer facing role.

Main Responsibilities include:

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• Creating and documenting knowledge articles for the KMDB & runbook updates.
  
• Monitor Service Desk queues and act on the tickets, closing and re-routing as required to 2nd or 3rd level teams.
  
• Provides Incident support and resolution via Ticketing Tool.
  
• Device Break Fix, Fault Diagnosis, Repairs, Assistance for warranty repairs.
  
• Placing device Image build on to new devices or rebuilds as required.
  
• Support & resolve with image issues e.g. SCCM.
  
• Support & fault analysis to customer’s various core OS e.g. MS operating systems; Apple is a great plus.
  
• Supporting common of the shelf applications support such as Outlook, MS Office etc.
  
• Smart Hands Eyes and Feet as Directed from Third party towers such as Networks, Server, telecoms, AV teams etc.
  
• Intermediate level of understanding of Active directory to provide access to groups, files shares.
  
• Intermediate level of server and network support knowledge.
  
• Basic understanding of DNS, DHCP, TCP/IP.
  
• Ability to be able to connect a laptop to a switch console port and initiate a Putty/ Hyper terminal link to allow the network team to work on a no accessible switch.
  
• Support to the Network AP in a normal office environment. Re-configure AP points with Network team instructions.
  
• Manage local stock and audits. Alerting management when to re-order if a trigger point is reached.
  
• Ensuring the Asset Management DB is updated with all changes as Devices pass through their hands.
  
• 1st line for Mobile telephony issues to look for simple resolutions and support as possible. Vendor coordination where required.
  
• 1st line for iPad/Mac/Notebook/Tablet issues to look for simple resolutions and support as possible. Vendor coordination where required.
  
• Printer support at 1st level. Check for printer Jams, problems in print queues, replace toner if no local person can do so. Help with printer set up and configurations. Coordinate with manager / vendor when a 2nd / 3rd line is required from OEM and or Contract company supporting.
  
• Meeting room scheduled checks; Meeting room support in case of user issues. Spares replacement for simple issues such as phone swap, wireless issues, Cable issues and general usage ability.
  
• AV support as smart hands to work with vendors on issues.
  
• To provide infrastructure administration functions.
  
• Being prepared to work out of hours when required and to provide out of hours on-call support cover as required.
  
• Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information.
  
• Performing asset inventory and warehousing activities as needed.
  
• Works with procurement staff to purchase hardware a