IT Technician, Castello di Casole

We are looking for a talented IT Technician to support two of our most iconic properties: Castello di Casole and Villa San Michele.

In a modern, tech-driven luxury environment, we believe that technology should be as seamless as our guest service. We aren’t just looking for someone to fix computers; we are looking for a proactive partner who can:

• Listen & Evaluate: Truly understand the needs of our team and translate them into technical reality.
• Advise & Innovate: Offer expert guidance to overcome daily business challenges.
• Deliver Excellence: Drive projects from initial concept to a successful, robust conclusion.

If you are a problem-solver who thrives on finding efficient, useful, and reliable IT solutions, you will find a perfect home with us.

The IT Technician's responsibilities include:

• Service Desk Management: Managing service desk activities and providing assistance for IT issues reported by users, both on-site and remotely, interfacing with vendors for resolution when necessary.
• Service Maintenance: Keeping services operational and, where necessary, restoring them or arranging for restoration by relevant companies in compliance with SLAs, acting as an interface between involved parties.
• User Management: Maintaining an updated and consistent list of users accessing information systems, performing monthly cross-checks of active employees against active user lists, and enabling or disabling accounts accordingly.
• Security & Compliance: Conducting monthly checks defined by management to ensure security levels and compliance with company policies.
• Asset Management: Installation and configuration of IT assets, collaborating with the ICT team to manage standard changes and higher-level requests.
• Technical Support: Offering technical assistance to clients or groups as needed.

Requirements

• Education: A degree in Computer Science or a high school diploma with experience in the IT field.

• Technical Knowledge: Understanding of architectural and infrastructural concepts of the Microsoft Windows environment, Active Directory, and related services.
• Networking: Good knowledge of TCP/IP networking fundamentals.
• Language Skills: Good written and spoken English, with the ability to relate to and collaborate with colleagues from international offices.
• Soft Skills:
  • Organizational skills and the ability to work independently while respecting deadlines set by the manager.
  • Strong troubleshooting skills.
  • Excellent relationship-building skills with technical referents and end-users.
  • Strong problem-solving attitude.
  • Good time and priority management.
  • Spirit of innovation and creativity.
  • As part of the LVMH LIFE360 program aimed at reducing LVMH's ecological impact, which includes a Green IT vertical, candidates should demonstrate a keen interest in environmental issues related to Green IT and be eager to be trained and to implement associated best practices.

Benefits

• Contract: Seasonal contract (2026 season)
• Development: Training and the "Discovering Belmond" program.

TheBelmond& LVMH Family

Castello di Casole & Villa San Micheleproudlybelongsto the LVMH Group and theBelmondcollection—a global network oficonichotels,trains, andrivercruisescreatingexceptionalexperiencesworldwide.JoiningBelmondmeansbecomingpart of an international familyunitedby passion,heritage, and a commitment toexcellence.