Seasonal Sales Support Associate, Naples

The Team:

The Hermès Naples Boutique opened in 2023 and focuses on providing extraordinary service to clients as a part of the Southern Region. This position will report to a member of the store management team and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The temporary Seasonal Sales Support Associate provides clerical support for both front and back of house operations in the Hermès boutique.

All other duties as assigned by the supervisor.

The temporary Seasonal Sales Support Associate position begins in November and will go through December 31st.

About the Role:

• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
• Support the sales team with selling process; hanging merchandise, returning merchandise to floor, retrieving stock, physical preparation of stock room.
• Organize and prioritize workstation and selling floor to support the sales effort ensure all items (bags, boxes, note cards, ribbons, stationery and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, etc.
• Support Client Service, Concierge, Doorperson, and Greeter/Host activities.
• Support of After Sales areas as needed. Logging in repairs, contacting clients, maintain active records.
• Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

Supervisory Responsibility:

• NO

Budget Responsibility:

• NO

Decision Making Responsibility:

• NO

About You:

• Strong communication skills.
• Customer Service oriented.
• Detail oriented.
• Strong organizational skills.
• Computer skills: Microsoft Office.
• Ability to handle difficult situations with grace, compassion and composure.
• Ability to lift between 0-25 lbs. without assistance.
• Regular in-person work at a Company-designated work location is an essential function of this position.

The range for this position is $20.00 - $23.00 per hour. Actual rates are determined based on job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here .

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DI