Customer Technical Trainer

Salvagnini is a leading manufacturer of machine tools for sheet metal working. With a constant commitment to innovation and quality, we offer advanced solutions for industrial automation.

Salvagnini Italia is seeking a Customer Technical Trainer for its office in Sarego (VI).

Main Responsibilities:

• Perform technical and diagnostic analyses on systems at the customer's site.
• Provide specialized support for resolving technical and process-related issues.
• Develop and conduct training sessions for the customer's technical staff, preparing documentation to support classroom activities and planning hands‑on exercises on the equipment
• Prepare technical reports detailing the level of learning achieved, corrective actions, and proposals for improvementboth technical (equipment) and managerial (process).
• Maintain a collaborative relationship with the customer to ensure the continuous improvement of production efficiency.
• Liaise with the Technical Support, Sales, R&D, Quality, Technical Documentation, and Operations teams.

Key Requirements:

• High school diploma in a technical field, preferably in mechanics, mechatronics, electrical engineering, or equivalent.
• A bachelor's or master's degree in a technical field is preferred.
• At least 3 years of experience in similar roles in technical assistance, service, or support for industrial systems.
• Good knowledge of automated industrial systems and production processes.
• Ability to troubleshoot, analyze faults, and solve technical problems.
• Skills in preventive and corrective maintenance.
• Ability to provide technical training and transfer operational skills to customers and end users.
• Good knowledge of industrial safety regulations and procedures.
• Good knowledge of PLCs, HMIs, and industrial automation systems.
• Good proficiency with IT tools and Business Intelligence tools for monitoring and analyzing KPIs.
• Ability to draft technical documentation and service reports.
• Willingness to travel frequently both domestically and internationallymore than 60% of working timewith trips planned well in advance and defined return dates.
• Good knowledge of English, particularly technical terminology.
• Strong interpersonal and communication skills, with a strong customer focus.

Cosa offriamo?

• Contratto a tempo indeterminato con RAL a partire da 30.000 euro, commisurata all'esperienza e alle competenze.
• Inquadramento definito secondo criteri oggettivi (esperienza, competenze, seniority), in modo equo e indipendente dal genere.
• CCNL Metalmeccanico Industria, con accesso a Metasalute e sistema Welfare.
• Accordo integrativo di secondo livello: 38 ore settimanali, premio di risultato, mensa interna, permessi aggiuntivi per visite mediche, welfare aziendale.
• Flessibilità oraria in ingresso e possibilità di smart working fino a 8 giorni al mese.
• Percorsi strutturati di formazione: investiamo nella crescita delle nostre persone attraverso training tecnico su macchinari e tecnologie, sviluppo delle soft skills, corsi di lingua, percorsi di aggiornamento continuo.

Salvagnini promuove un ambiente di lavoro inclusivo e valorizza la diversità: tutte le candidature saranno valutate nel rispetto delle pari opportunità.

Sede di lavoro: Sarego (VI)