Senior Account Manager, SMB
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As an AM1 in PayPal’s SMB team, you own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants, driving growth, product adoption, and profitability. You collaborate across teams to solve merchant needs and protect margins, using data-driven insights and AI tools. You’ll shape how merchants scale with PayPal, contributing to a mission of empowering small businesses to compete globally.
Retribuzione / Benefits- comprehensive, choice-based programs for wellbeing
- generous paid time off
- healthcare coverage for you and family
- financial security resources
- mental health support
- balanced hybrid work model
- Own end-to-end commercial outcomes for a merchant portfolio
- Acquire, manage, and grow relationships with SMBs
- Use analytics to recommend optimal solutions
- Influence processes to improve efficiency
- Act as single point of contact for merchants
- Leverage AI-powered tools to surface growth, cross-sell, and risk signals
- Maintain pipeline, forecast, and portfolio health reporting
- Coordinate with internal teams to resolve merchant needs
- 3+ years experience and Bachelor's degree or equivalent
- 5+ years experience and Bachelor's degree preferred
- Proven track record of owning high-value or strategic customer relationships
- Strong analytical skills and ability to derive solutions from data
- problem-solving
- data-driven decision making
- cross-functional collaboration
- AI-powered tools for growth and risk signals
- pipeline forecasting and portfolio health reporting
- ability to rank opportunities using data/artificial intelligence
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