IT Application Specialist – Digital Experience
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As IT Application Specialist, you will own the management and evolution of digital/e-commerce applications, with a focus on Salesforce Commerce Cloud and related platforms. You will collaborate with E-commerce, Digital and Omnichannel teams to translate business needs into robust solutions, ensuring stable operations and continuous improvement. You will coordinate partners across the full delivery lifecycle and govern external tech suppliers to meet standards. This role sits in IT Digital Experience Applications at our Milan HQ and offers a chance to shape our online customer journeys at scale.
Retribuzione / Benefits- 35.000 € to 45.000 € gross
- Competitive Corporate Welfare Services
- Act as the functional and technical reference for Salesforce Commerce Cloud and digital/e-commerce applications, ensuring effective management and evolution
- Partner with E-commerce, Digital and Omnichannel teams to translate business needs into functional and technical solutions
- Ensure application stability, performance and continuous improvement, overseeing day-to-day operations and service management
- Coordinate development partners and project delivery across the full lifecycle, from requirements and solution definition to deployment and post-release activities
- Manage digital and e-commerce projects, ensuring alignment on scope, priorities, timelines and key milestones
- Govern external technology partners, monitoring delivery, quality, timelines and adherence to agreed standards and ways of working
- Degree in Computer Science, Information Technology, Engineering or a similar discipline
- 3/5 years of experience in IT application management, digital/e-commerce technology or software development (JavaScript, HTML, React, CSS)
- Hands-on experience with Salesforce Commerce Cloud (SFCC) or a comparable enterprise e-commerce platform and headless CMS
- Good understanding of e-commerce processes and digital customer journeys (web storefronts, product catalogue, content management, checkout, payments, order management and integrations)
- Solid understanding of web technologies and application architectures (APIs, integrations, front-end technologies and common development patterns)
- Good understanding of software delivery practices such as CI/CD, release management, testing and Agile methodologies
- Strong communicator with both business and IT stakeholders
- Highly organized and adaptable
- Ability to manage multiple priorities and cross-functional workstreams in a fast-paced, international environment
- Salesforce Commerce Cloud (SFCC)
- Headless CMS
- JavaScript
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