Hardware Support Technician_Italy

1 giorno fa

Milan, Lombardy, Italia BCIC Swiss Tempo pieno

Skills Technical Skills, Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications, Strong Microsoft Office skills (Outlook, Word, and Excel)

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time | On-site) "Hardware Support Technician" in Italy.

Responsibilities

  • Provide hardware break fix support, typically by whole unit swap
  • Manage spares provided on site
  • Execute installations and changes
  • Deliver an excellent level of customer service
  • Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
  • Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
  • Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
  • Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
  • Responsible for asset tagging and entering all incoming equipment into our asset management system
  • Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
  • Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Requirements

  • Must hold a valid work permit in Italy
  • Several years of experience in the IT field