Supervisor H/F
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Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, the brand was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting‑edge design, while continuing to perpetuate Ariane's legacy. With more than 400 of its own points of sale, APM Monaco is expanding and plans to open new stores worldwide, including a new location in Firenze Rinascente. We are recruiting a Supervisor on a permanent contract to join our team.
Sales
- Achieve sales targets
- Analyse sales reports and data to determine business needs and implement strategies
- Define individual objectives for sales consultants
- Motivate team members and ensure understanding of KPIs to improve performance
- Collaborate with the marketing team
Customer Service
- Ensure quality of customer service
- Maintain communication with customers
- Resolve customer complaints and support decisions made by sales advisors
Operations
- Maintain the shop’s presentation, organisation and upkeep
- Ensure payment procedures are followed
- Monitor expenditure on blinds
- Set up staff schedules as required
- Manage inventory and ensure staff are trained in POS usage
- Maintain good communication with company members and other stores
Visual Merchandising
- Improve and maintain merchandising guidelines
- Ensure the store is clean, organised and compliant with management guidelines
- Collaborate with logistics and marketing teams to ensure the correct product range
- Identify and communicate defective products promptly
- Communicate stock requirements
Human Resources
- Participate in recruitment, training and development of staff
- Develop and monitor training programmes
- Evaluate staff performance and provide continuous feedback to improve performance
- Assist in resolving HR problems
- Ensure professional image and standards reflect the brand image
Qualifications and Requirements
- Solid experience as a Senior Sales Associate
- Experience in luxury/fashion retail and visual merchandising
- Fluency in English and Italian
- Proficient in analysing sales reports and responding quickly
- Strong communication and organisational skills
- Flexible working hours (evenings, weekends and bank holidays)
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