Impiegato tecnico

CIAS Elettronica S.r.l. is a company that has been designing and manufacturing advanced perimeter security solutions since 1974.

Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.

Our technologies are deployed worldwide to protect critical infrastructure, including airports, power plants, military facilities, public buildings, and other high-security sites.

Driven by technological innovation and a strong customer focus, CIAS is internationally recognized for the reliability, performance, and advanced technology of its security solutions.

The Role

We are looking for a dynamic, technically skilled, and independent professional to join our team as a Technical Service Specialist.

The role combines technical support, troubleshooting, post-sales consulting, technical training, and collaboration with the Sales team. The successful candidate will become a key technical point of reference for both customers and internal teams, in Italy and internationally.

Key Responsibilities

• Provide remote and on-site technical support to customers, including installation, commissioning, maintenance, testing, and troubleshooting.
• Diagnose technical issues and identify effective solutions for CIAS security systems.
• Deliver technical training and product demonstrations, both on-site and online, during pre-sales and post-sales activities.
• Provide technical support to the Sales team in Italy and international markets.
• Analyze technical specifications, customer requirements, and international project tenders.
• Support the Sales department during trade shows, seminars, exhibitions, and technical events.
• Work closely with R&D and Technical Marketing to support product development and market activities.
• Contribute to continuous improvement of technical support processes and customer satisfaction.

Professional Requirements

• Several years of professional experience in technical service, technical support, field service, or a similar role.
• Excellent command of spoken and written English – mandatory.
• Degree, diploma, or equivalent technical background in Electronics, Electrical Engineering, Telecommunications, IT, or a related field.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Good knowledge of Microsoft Office, CRM systems, and technical software/applications.
• Willingness to travel up to 25% of the working time, both in Italy and internationally.
• Ability to work independently while collaborating effectively within a team.
• Ability to manage priorities and work effectively under pressure.

Personal Skills

• Reliability and strong attention to detail.
• Flexibility and adaptability.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills.
• Customer-oriented approach.
• Proactive attitude and sense of responsibility.
• Ability to operate effectively in multicultural and international environments.

Role Objectives

The successful candidate will be expected to:

• Provide high-quality technical assistance throughout the entire product lifecycle.
• Ensure effective and timely resolution of customer technical issues.
• Support the Sales team with technical expertise during pre-sales, project development, and negotiation activities.
• Strengthen customer relationships through professional and reliable technical support.
• Represent CIAS as a technical ambassador in international markets.

What We Offer

• Gross Annual Salary (RAL): €35,000–€45,000, depending on the candidate's experience, technical skills, and level of responsibility, plus bonus components tied to individual paid service interventions and company performance.
• Supplementary health insurance – Fasi Open.
• Continuous technical and soft-skills training.
• Hybrid working model, depending on operational requirements.
• The opportunity to work with cutting-edge technologies in the security industry.
• Involvement in challenging, high-profile international projects. xysqume
• A dynamic working environment where technical expertise and initiative are highly valued.

Location

Italy – Milan area

Employment Type

Full-time

If you are a technically oriented professional looking for an international role combining technical expertise, customer interaction, training, and collaboration with Sales, we would be pleased to hear from you.