Door-Bell person Season 2027

Il Door-Bell person rappresenta il primo sorriso e l'ultima immagine che l'ospite porta con sé. Con eleganza, discrezione e professionalità, garantisce un'accoglienza calorosa e impeccabile, anticipando i bisogni degli ospiti e accompagnandoli nei loro spostamenti all'interno e all'esterno della struttura.

Il Door-Bell person lavora a stretto contatto con il Concierge e il Front Office per offrire un servizio armonioso e coerente con gli standard 5 stelle lusso Relais & Châteaux.

The Door-Bell Person represents the first warm welcome and the lasting impression our guests take with them upon departure. With elegance, discretion and professionalism, this role ensures a seamless and genuine arrival and departure experience, anticipating guests' needs and assisting them throughout their movements within and outside the property.

As a key ambassador of the guest experience, the Door-Bell Person works closely with the Concierge and Front Office teams to deliver attentive, personalised and consistent service in line with the standards of a 5-star luxury Relais & Châteaux property.

Mansioni principali

• Accogliere gli ospiti al loro arrivo con cortesia e professionalità, offrendo assistenza immediata
• Coordinare e supportare la gestione dei bagagli, dal carico/scarico fino al posizionamento in camera
• Assicurare la corretta gestione del traffico veicolare all'ingresso dell'hotel (arrivi e partenze)
• Collaborare con il Concierge per organizzare transfer, taxi, shuttle ed escursioni
• Anticipare le necessità degli ospiti e offrire assistenza costante con discrezione
• Curare la pulizia e l'ordine delle aree comuni interne (corridoi, scale, depositi, aree di servizio, ascensori) e delle aree esterne di pertinenza.
• Garantire la cura dell'immagine esterna dell'hotel, mantenendo l'area d'ingresso ordinata e accogliente
• Supportare i reparti di Front Office e Guest Relations in caso di necessità operative

Key Responsibilities

• Warmly welcome and greet guests upon arrival, providing immediate and attentive assistance with courtesy and professionalism.
• Coordinate and assist with luggage handling, including loading, unloading, transportation and delivery of luggage to and from guest rooms.
• Ensure the smooth and efficient management of vehicle traffic at the hotel entrance, particularly during guest arrivals and departures.
• Work closely with the Concierge team to assist with the coordination of transfers, taxis, shuttle services and excursions.
• Anticipate guests' needs and provide discreet, proactive and personalised assistance throughout their stay.
• Ensure the cleanliness, tidiness and presentation of internal common and operational areas, including corridors, stairways, storage areas, service areas and elevators, as well as the hotel's designated external areas.
• Maintain the impeccable appearance of the hotel entrance and surrounding outdoor areas, ensuring they remain clean, organised, welcoming and fully aligned with the property's luxury standards.
• Support the Front Office and Guest Relations teams with operational requirements whenever necessary.
• Maintain the highest standards of professional appearance, discretion, courtesy and guest confidentiality at all times.
• Contribute to creating memorable guest experiences by embodying the values, service philosophy and standards expected of a 5-star luxury hospitality environment.

Esperienza pregressa (almeno 2-3 anni) in ruoli analoghi presso hotel di lusso o 5 stelle

• Ottima padronanza della lingua italiana e buona conoscenza dell'inglese
• Eccellenti capacità relazionali, sorriso autentico e naturale attitudine al servizio
• Cura della presenza e standing in linea con un contesto luxury
• Flessibilità, attitudine al lavoro di squadra e gestione dello stress
• Conoscenza del territorio di Capri e delle dinamiche di ospitalità locale sarà considerata un plus.

Lingue richieste

• Italiano (obbligatorio) e Inglese (obbligatorio)

Requirements & Qualifications

A minimum of 2-3 years of previous experience in a similar role within luxury or 5-star hotels.

Excellent command of Italian and a good working knowledge of English.

Outstanding interpersonal and communication skills, with a genuine smile and a natural passion for delivering exceptional service.

Impeccable personal presentation and professional demeanour, in keeping with the standards of a luxury hospitality environment.

Flexibility, a strong team-oriented attitude, and the ability to remain composed and efficient in a fast-paced environment.

Knowledge of Capri and the local hospitality landscape will be considered a strong advantage.

Required Languages

• Italian - Required
• English - Required