GUEST SERVICE AGENT

14 ore fa

Milan, Lombardy, Italia Palazzo Parigi Hotel & Grand Spa Tempo pieno

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Palazzo Parigi Hotel & Grand SPA, a 5-star luxury hotel in the heart of Milan, is seeking a Guest Service Agent to join its staff.

The ideal candidate will be responsible for the following activities:

Managing check-in and check-out processes;
Assigning rooms to clients;
Handling cash operations and administrative tasks;
Collaborating with relevant departments to ensure customer satisfaction;
Performing tasks in accordance with LQA quality standards.

The ideal candidate should possess the following characteristics:

At least 2 years of experience in a similar role and context;
Excellent English language skills; knowledge of a second language is a plus;
Good knowledge of LQA standards;
Strong customer orientation;
Ability to achieve qualitative and quantitative objectives;
Excellent knowledge of the Opera management system.

The candidate should also have precision, flexibility (including flexibility in working hours), problem-solving skills, and good interpersonal skills.

We offer:

An initial fixed-term contract under the Tourism Sector CCNL;
Internal dining facilities;
Opportunities for career advancement;
Exclusive discounts on rates within the Leading Hotels of the World (LHW) circuit.

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