Customer Insights
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In this role, you act as a strategic advisor to customers, turning data into actionable growth recommendations and shaping affiliate strategies. You will combine Awin’s data assets with market insight to boost customer growth, retention, and long-term value. You’ll translate complex analytics into compelling narratives for executive decision-making and support cross-functional teams on growth initiatives. The position offers impact across strategy, consultancy, and product feedback within a collaborative, data-driven culture.
Retribuzione / Benefits- Flexi-Week: four-day week with full pay
- Hybrid/remote working culture
- Monthly work expense contribution and remote workstation setup
- Health and wellbeing initiatives
- Awin Academy training suite
- Peer-to-peer recognition programme
- Deliver advanced analysis and strategic recommendations to solve customer challenges and drive measurable growth
- Translate data into compelling narratives for executive decision-making
- Develop affiliate, measurement, attribution, and full-funnel growth strategies aligned with customer objectives
- Track impact of recommendations and identify opportunities to maximise results
- Act as trusted strategic advisor to customers and internal stakeholders
- Leverage network, platform, and market intelligence to uncover growth opportunities
- Support high-priority commercial situations including retention, renegotiations, and GP growth initiatives
- Expand customer understanding of the affiliate channel through insight-led consultation
- Partner with Managed Services and Commercial teams on pitches, RFPs, and strategic reviews
- Provide market, sector, and competitor insights to strengthen proposals
- Serve as the expert in data, analytics, and affiliate strategy conversations
- Provide guidance and mentorship to junior team members and support capability programmes across Managed Services
- Identify recurring customer challenges and gaps to inform product/reporting development
- Contribute to process improvements for efficiency, scalability, and impact in the function
- 5 or more years of online marketing experience
- At least 4 years in affiliate marketing across multiple verticals with strong knowledge of digital and performance marketing
- Experience mentoring junior team members
- Advanced analytical and problem-solving skills with experience interpreting large datasets
- Ability to convert data into actionable commercial recommendations
- Excellent stakeholder management and presentation skills
- Proven track record delivering strategic consultancy to customers or senior stakeholders
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of attribution, incrementality, measurement, and marketing effectiveness
- Experience using BI and visualization tools such as Tableau, Power BI, Databricks, or similar
- Experience supporting commercial pitches, proposals, or strategic growth initiatives
- stakeholder management
- presentation skills
- communication
- BI/Visualization tools (Tableau, Power BI, Databricks)
- attribution and measurement knowledge
- data storytelling
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