Head of Customer Success
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- Lead, mentor, and elevate the trading and account management teams
- Foster a client-focused culture delivering best-in-class service
- Partner with the VP Sales, Account Director, and Country Manager to develop growth strategies
- Optimize operational performance and handle commercial negotiations
- Draft and present strategic recommendations and media plans
- Serve as the senior point of contact to proactively upsell, cross-sell, and drive revenue from existing accounts
- Oversee end-to-end execution of multi-channel campaigns across Mobile, Desktop, CTV, and DOOH
- Ensure campaign setup, optimization, and reporting are executed effectively
- Work with traders to troubleshoot issues and implement advanced audience targeting
- Establish KPIs, gather client feedback, and use PlanHat to identify trends and measure success
Requirements
- 6+ years of experience in digital advertising, adtech, or media
- Deep expertise in client services, programmatic trading, and account management
- Proven ability to write, structure, and present high-quality strategic recommendations, campaign plans, and business reviews tailored to clients’ goals
- Experience building and scaling high-performing teams
- Track record of driving revenue growth and improving gross margins
- Exceptional communication skills
- Ability to partner with the VP Sales, Account Director, Country Manager, and Product teams
Core Competencies
Demonstrates expertise in digital advertising and adtech, with a strong focus on client services, programmatic trading, and account management. Proven ability to lead teams, drive revenue growth, and deliver strategic recommendations tailored to client goals.
Highest-signal resume keywords
- Digital Advertising Experience
- Programmatic Trading Expertise
- Client Services Management
- Revenue Growth Strategy
- Team Leadership
Hard Skills
- Campaign Optimization
- KPI Establishment
- Strategic Recommendations
- Media Planning
- Advanced Audience Targeting
Soft Skills
- Exceptional Communication
- Client-Focused Culture
Industry Keywords
- Adtech
- Account Management
- Commercial Negotiations
- Multi-Channel Campaigns
- Client Feedback
Tools & Technologies
- PlanHat
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