Quality Manager, dnata Italy
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As a Quality Manager, you will oversee certification and compliance across Airport Operations Italy, driving QMS improvements and ensuring regulatory and customer adherence. You’ll lead audits, manage non-conformities, and steer continuous improvement in quality, safety, and security. The role sits within a global aviation services setting and offers impact through certifications and audits. You will engage with customers, regulators, and internal stakeholders to uphold dnata’s quality standards and inclusive culture.
Retribuzione / Benefits- Smart Working policy (max. 8 days per month)
- Meal vouchers
- salary range 55,000–65,000 gross per year
- Develop, maintain and improve the Quality Management System (QMS) across functions
- Ensure compliance with regulatory, customer, company, ISAGO/ISO and aviation requirements
- Lead Quality Assurance and Quality Control via audits, inspections and process reviews
- Coordinate internal and external audits and report risks to senior management
- Manage non-conformities and corrective/preventive actions using Issue and Action Management
- Monitor KPIs, incidents and trends to drive improvements in quality, safety, security and environmental performance
- Support achievement and maintenance of ISO certifications
- Act as the primary quality contact for customers, regulators and authorities
- Promote dnata’s Vision, Mission, Values and a respectful, inclusive culture
- Bachelor’s degree in Business, Engineering or related field
- Minimum 5 years’ experience in quality systems, audits, compliance and continuous improvement in airport/ground handling operations
- Strong knowledge of QMS, auditing principles, aviation regulations and standards
- Strong communication and stakeholder management skills
- Excellent planning, analytical and time management abilities
- Collaborative cross-functional work capability
- Fluency in English and Italian
- communication
- stakeholder management
- collaboration
- Quality Management Systems (QMS)
- auditing principles
- aviation regulations
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