Italian Speaking Customer Support- Rimini
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2 - 5 Years
Third Party
Job Description
Key Responsibilities:
- Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services
- Coordinate and process offline requests in a timely and efficient manner
- Handle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution
- Respond to incoming calls from travel agents, providing platform support and managing reservations with special requests
- Proactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions
- Demonstrate creative thinking and a results-oriented mindset, especially when handling complex cases involving multiple stakeholders
- Operate multiple online systems simultaneously while delivering high-quality service
- Take full responsibility for resolving operational and administrative cases from A to Z
Job Qualifications:
- Service oriented persona with high communication skills, fluent in English and Italian.
- Independent, self-motivated, patience, and goal-oriented work style, solving problems
- Can control and lead multiple tasks, activating all resources to efficiency solve cases
- Experience working B2B with travel agents/ business professional is a big plus
- Ability to adapt quickly to new technologies, products/system, and company procedures
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