Reservation Agent

15 ore fa

Lüsen, Trentino-South Tyrol, Italia SAN SONNEA Tempo pieno

To strengthen our Sales & Reservations team, we are looking for a service-oriented, communicative, and well-organized Reservations Agent (m/f/d) who stands out through professionalism and a passion for delivering excellent guest service.

YOUR TASKS:

  • Providing personalized advice to our guests and actively selling rooms, suites, and customized vacation experiences
  • Receiving and processing individual reservations through all channels
  • Reviewing incoming reservations and actively managing bookings and changes
  • Continuously monitoring availability and ensuring optimal occupancy
  • Carefully maintaining reservation data and adhering to our quality standards
  • Actively upselling and cross-selling additional services

YOUR PROFILE:

  • Completed vocational training in the hospitality industry
  • Professional experience in reservations, sales, or front office, ideally in the upscale hospitality sector
  • Enthusiasm for selling exclusive hotel stays and providing personalized advice to our guests
  • Commitment to the upscale hospitality sector
  • An independent, structured, and responsible work ethic
  • Strong communication skills, consulting expertise, and a friendly, professional approach
  • A solution-oriented and articulate approach in conversational situations
  • Proficiency with MS Office applications, particularly Excel and ASA Hotel or comparable hotel management systems
  • Very good written and spoken German, Italian, and English

WHAT WE OFFER:

  • All-inclusive onboarding for a good start
  • Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
  • Individual working time models as well as health, pension and social insurance
  • Performance-related pay
  • Free staff restaurant with breakfast, lunch and dinner (also on days off)
  • Accommodation in staff houses if required
  • Free parking spaces
  • Attractive further training as well as career and promotion opportunities
  • Organization of events and excursions for employees
  • Discounts on SPA treatments, store products and partner hotels
  • Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
  • Free use of the fitness studio

If you share our passion for hospitality, we'd love to hear from you.